Customer Service Support Specialist

About The Role

Want to work for a company that cares about its community and its employees? We believe in making the place we live and work better every day.

We strive to succeed in business while also being valuable and compassionate neighbors.

Come find your passion with us! Mountain West Bank. Today. Tomorrow. Together.

Mountain West Bank is hiring for an engaging Customer Support Specialist I. This position is located in Coeur d'Alene, Idaho. This position is perfect for individuals who love helping customers, solving problems, and working in an office environment with a fabulous team. As a Customer Support Specialist, you will support Mountain West Bank’s mission to deliver exceptional customer experiences. This position provides best in class customer service to our customers, branches, and departments while consistently following the bank’s customer service standards.

Provides technical expertise and support regarding online/mobile banking products. Listens with intent to understand the customer’s needs and ensure their expectations have been met with every interaction. Embodies a customer-first mindset.

This role offers comprehensive training, competitive benefits and growth opportunities, as well as the opportunity to make a difference with every customer interaction.

This position is designed for individuals with a minimum of one year’s excellent customer service experience who embody a customer-first mindset with genuine enthusiasm. We are seeking applicants who demonstrate clear communication, provide top‑notch customer service skills, have impeccable manners, and possess excellent written and grammatical skills.

The Customer Support Specialist I role offers skills in retail banking and customer service. Career growth includes roles such as Customer Support Specialist II, Customer Support Team Lead, Customer Support Supervisor, Customer Support Manager and many more!

This is a full‑time 37 hour per week position. Candidates must have availability from 7 AM - 6 PM Monday‑Friday and 8 AM to 3 PM on Saturday. Minimum $17.81 + DOE – (Depending on previous experience)

• Upholds and actively promotes the bank’s core beliefs, core values, and customer service standards, collectively known as “Our Compass.”
• Supports our community through department fundraising activities or volunteering during bank‑sponsored events.
• Provides exceptional customer service while displaying genuine enthusiasm, empathy, and compassion. Ensures each and every customer interaction adheres to our customer service standards.
• Assists our customers with questions regarding their personal finances, products offered, product features and benefits, routine questions, etc. while maintaining strict confidentiality of customer financial information.
• Responsible for ensuring all written customer correspondence is grammatically accurate using professional language.
• Perform routine account maintenance such as address and phone number changes, place stop payments, funds transfers, and order checks.
• Becomes educated with all bank products and services in order to provide excellent customer service, retain customers, and cross‑sell products as appropriate.
• Orders new ATM/Debit cards and reissues replacement cards upon request.
• Resets passwords and unlocks online banking users.
• Prepares and submits ACH and Debit Card disputes.
• Ensures compliance with all policies and procedures, including properly identifying customers.
• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Required Qualifications

• High school diploma or equivalent.
• Minimum one year customer service experience.
• Embodies a customer‑first mindset with genuine enthusiasm for assisting customers.
• Demonstrates clear communication and top‑notch customer service skills via phone, email, and chat.
• Ability to maintain a heavy volume of correspondence.
• Excellent written and grammatical skills.
• Impeccable manners.
• Ability to maintain strict confidentiality.
• Strong organizational skills.

• Prior banking experience.
• Knowledge of Jack…