Customer Services Representatives - Utilities
Listed on 2026-09-20
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual, Spanish Customer Service
Job Opportunity
Customer Service Representative (CSR) Overview
· The Customer Service Representative works with customers who have complaints, orders, or require information about products/services.
· They also provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
· The CSR will work with a small team under the guidance of the CSR Customer Service Billing Manager.
Customer Service Representative (CSR) Requirements
· High School Diploma or GED equivalent
· 1-2 years customer support experience or experience as a Client Service Representative
· Familiarity with CRM systems and practices
· Customer orientation and ability to adapt/respond to different types of characters
· Ability to deal tactfully and courteously with customers
· Excellent communication skills and the ability to multi-task, prioritize, and manage time effectively.
· Experience with utility software/applications preferred
· Previous CSR experience working at a utility company a plus
Skill Set:
Customer Service
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