Teller, Finance & Banking

About The Role

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Tellers are responsible for greeting customers visiting the branch and using the essential skills of effective communication and listening to meet the financial needs of customers while developing customer relationships. Tellers perform routine teller and bank transactions, educate customers as to products/services available, open new and maintain existing deposit accounts as well as other customer service duties. Tellers promote the image and reputation of Foothills Bank by their service and competency.

Tellers adhere to expectations regarding accuracy and timeliness of scanning teller work and keeping their Cash Drawer balanced with any discrepancies on the cash drawer not exceeding policy limits.

• Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, redeem savings bonds, process credit card advance requests, process foreign currency transactions, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products such as checking, savings, and money market accounts, Certificates of Deposit (CD), and e-banking services. Promote High Performance Checking Tell‑Friend Program as well as helping with branch displays and big day promotions.
• Effectively sell and cross sell the services and accounts offered by the bank to best fit customers’ needs.
• Assist customers in safe deposit entries, reconciling accounts, closing accounts, and change of addresses as well as proving statement printouts and check copy requests.
• Answer incoming calls, directs calls, takes messages and returns calls.
• Maintain daily balancing record by correctly balancing cash, locating overages and shortages, selling excess cash to vault and maintaining establish cash levels in drawer. Sort, count, and wrap money to be transferred to the vault.
• Proficient in banking platform software and available to train new employees in teller duties.
• Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
• Responsible for maintaining accuracy and attention to detail in all aspects of the job.
• Responsible for keeping all information related to customers, co‑workers and the bank private and confidential. Assure that any private information is accessed only as it pertains to the performance of your position, being aware of others who can hear your conversations or view private information.
• Proactively protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers regarding specific transactions to prevent potential loss to customers and the bank. Initiate a Suspicious Activity Report (SARF) when applicable.
• Complete all required annual compliance training and continuing education to stay current with bank policy, regulations, and licensing requirements.
• Responsible to be aware of the security of bank and adhere to the banks security policy. Notify management of any situation that may cause a security risk.
• May be required to work at other local Foothills Bank branches due to staffing shortages.
• May be trained to open new accounts and cover the platform as needed.
• Keeps management appropriately informed of area activities and any significant problems.
• Participate in community service and bank sponsored activities.
• Provide superior internal and external customer service: must demonstrate self‑governance, courtesy and respect toward external customers as well as organization personnel.
• Complete required bank and BVS training courses within assigned time frames.
• Represent the bank in a professional manner which includes a professional image, confidentiality,…