Teller, Finance & Banking

Overview

Join Foothills Bank as a Teller in Arizona. Foothills Bank has been on the list of Top Companies to Work for in Arizona for 5 years in a row. The teller’s role is to greet customers visiting the branch and use effective communication and listening skills to meet the financial needs of customers while developing customer relationships.

• Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, redeem savings bonds, process credit card advance requests, process foreign currency transactions, process telephone transfers, process and record night deposit transactions, process check orders, issue debit cards.
• Possess a basic knowledge of bank products such as checking, savings, and money market accounts, Certificates of Deposit (CD), and e-banking services. Promote the High Performance Checking Tell-A-Friend Program and help with branch displays and big day promotions.
• Effectively sell and cross‑sell the services and accounts offered by the bank to best fit customers’ needs.
• Assist customers in safe deposit entries, reconcile accounts, close accounts, and change addresses as well as provide statement printouts and check copy requests.
• Answer incoming calls, direct calls, take messages, and return calls.
• Maintain daily balancing record by correctly balancing cash, locating overages and shortages, selling excess cash to vault and maintaining established cash levels in the drawer. Sort, count, and wrap money to be transferred to the vault.
• Be proficient in banking platform software and available to train new employees in teller duties.
• Take responsibility for remaining compliant with all applicable banking laws and regulations as well as following company policies and procedures, management directives, security and operational procedures.
• Maintain accuracy, attention to detail, and confidentiality of customer information.
• Protect the bank and its customers from counterfeit and fraudulent activity by staying current on fraud warnings and initiating discussion with customers about specific transactions.
• Complete all required annual compliance training and continuing education to stay current with bank policy, regulations, and licensing requirements.
• Be aware of and adhere to the bank’s security policy; notify management of any security risk.
• May be required to work at other local Foothills Bank branches due to staffing shortages.
• May be trained to open new accounts and cover platforms as needed.
• Keep management appropriately informed of area activities and any significant problems.
• Participate in community service and bank sponsored activities.
• Provide superior internal and external customer service, demonstrating courtesy and respect.
• Complete required bank and BVS training courses within assigned time frames.
• Represent the bank professionally, with a positive image, confidentiality, good attendance, punctuality, flexibility, and adaptability.
• Greet customers in the lobby.
• Perform additional duties as requested or assigned.
• Maintain regular and predictable attendance.

• High school diploma or equivalent.
• Minimum of six months of banking experience, including cash handling and customer service experience.

• High level of customer service and interpersonal skills to communicate effectively and represent the bank positively.
• Demonstrated effective interpersonal relationships and teamwork.
• Professional verbal and written communication skills.
• Ability to operate a computer and other standard office equipment.
• Basic reading, writing, and mathematical skills.
• Proficient in typing with the ability to spot details and errors.

Must be able to routinely perform work indoors in a climate‑controlled shared work area with moderate noise level.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the…