Patient Services Representative Foothills Walk-In

Work Status Details: REGULAR FULL TIME | 80.00 Hours Every Two Weeks

Shift: Days
Pay Rate Type:
Hourly

Location:

Foothills Walk-In

Salary Range:
Min = $16.00
Mid = $18.40
Max = $20.80

The Patient Services Representative performs scheduling and registration, verifies eligibility and obtains authorizations for ambulatory appointments, procedures, or surgery scheduling in support of the patients' care needs. She or he is responsible for completing the patient registration in a timely and accurate manner to minimize interruption to patients' care, securing all demographic and financial information, including Medicare/Medicaid, Third Party Liability, and Workers Compensation, and handling cash deposits such as co‑pays, deductibles, and self‑pay.

The role includes insurance verification, pre‑certification documentation, transcription of orders, and direct communication with patients regarding insurance, authorizations, and scheduling details. Additionally, the representative performs a variety of administrative duties, including answering phones, faxing, filing confidential documents, and using basic internet and email functions.

• Schedule and reschedule all routine and non‑routine medical services for assigned patient population.
• Coordinate scheduling and referrals to other healthcare providers and services.
• Confirm daily data entry of medical appointments, special instructions, patient information/jurisdiction, and pre/post‑operative or procedure instructions.
• Perform a variety of administrative duties, including answering phones, faxing and filing confidential documents, and basic internet and email utilization.
• Provide excellent customer service to all internal and external customers.
• Work closely with the back‑office/medical assistant team and physicians to maximize patient care experience.
• Verify insurance eligibility and obtain necessary authorizations for ambulatory appointments, procedures, or surgeries.
• Identify pre‑certification requirements for ambulatory appointments and document pre‑certifications/authorizations prior to appointment.
• Secure all demographic and financial information, verify and/or notify insurance companies, complete cash deposits, and answer registration questions on demand.
• Obtain and verify required pre‑certification/authorizations for any scheduled outpatient procedure or surgery.
• Schedule procedures or surgeries as dictated by the patient’s plan of care.
• Communicate closely with patients throughout the care delivery process regarding insurance, co‑pays, deductibles, authorizations, procedure or surgery date, appointments, etc.
• Transcribe orders.

• High School diploma or equivalent (HS DIPLOMA/GED).
• 1 year related experience preferred.
• Minimum requirement:
  High School/Equivalency Diploma.

Join us at Yuma Regional Medical Center dba Onvida Health

A career at Onvida Health is more than just a job. It’s a place to have a long and rewarding career, making a difference in the lives of those in our shared community. When you join our team, you become an integral part of a thriving community committed to improving the health and well‑being of everyone in southwestern Arizona.

At Onvida Health, we believe in progress with purpose. Our commitment to innovation is matched by our dedication to kindness and integrity. We take our values seriously because we know they lead to better outcomes for our patients and a better experience for all of us. We’re looking for people who approach each day with a sense of possibility, a drive to make things better, and a commitment to kindness.

If that sounds like you, you’re our kind of people.

If you’re looking for a career where innovation meets compassion, where you can grow and contribute to building a healthier tomorrow, Onvida Health is the place for you.

Life in Yuma, Arizona

Yuma, recognized by Guinness World Records as the Sunniest City on Earth, offers more than just sunshine. It’s a place where the great outdoors meets a welcoming, tight‑knit community. Hike scenic trails, explore the Colorado River, or immerse yourself in local cultural festivals – all while embracing the beauty of this desert oasis. With easy access to larger cities and popular destinations, Yuma makes it easy to balance a fulfilling career with time for personal adventures and relaxation.

Physical Requirements and working conditions for this position will be provided to you upon interview.