Instructional Technology Professional II; Yuma, AZ

Instructional Technology Professional II (Yuma, AZ)

Posting Number: req
24714
Department:
Support Services

Location:

Yuma, AZ

University Information Technology Services (UITS) is accepting applications for the position of Instructional Technology Professional II serving on the Instructional Technology Support team. The position will serve multiple University of Arizona locations in Yuma, Arizona, performing preventive maintenance, troubleshooting, and repair services for university-owned equipment.

The successful candidate will share in the responsibility of supporting information technology, multimedia, and communications resources for the distance network. The technician will support the activities of the university's academic colleges and administrative units in their mission to expand educational access to Arizona communities.

The successful candidate is required to obtain (if not already obtained) Crestron CTI-Commercial Technician and Extron AV Associate Certifications, AVIXA CTS, and Dante Level III certification. The time frame for completion will be determined with the supervisor at the time of onboarding.

This position requires the ability to lift up to 50 pounds, operate a golf cart, and ascend or descend ladders. Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

For more information about working at the University of Arizona and relocation services, .

• Install, update, and troubleshoot instructional technology and computer systems in classrooms.
• Diagnose and repair A/V, computer, and network equipment.
• Perform regular system upgrades to ensure functionality and security.
• Troubleshoot system failures and implement solutions to restore performance.
• Schedule and conduct maintenance to identify and correct inefficiencies.
• Manage inventory of technical equipment and hardware.
• Support faculty and staff in their use of classroom and other AV technology including providing training, documentation, and on‑site assistance.
• Communicate upgrades, new technologies, and new technology processes to the location team.
• Ensure classrooms and AV technology are ready for daily use and monitor needs.
• Serve as IT liaison for the location back to home departments or colleges.
• Provide troubleshooting and desktop support to university personnel and students.
• Provides first‑tier support to end users for PC, applications, hardware and network issues.

• Knowledge of the installation, updating and troubleshooting of classroom instructional technology and computer systems.
• Ability to diagnose and repair broken A/V, computer and network equipment.
• Knowledge of computer networking, audio and video equipment, including but not limited to: wired and wireless microphones, network switches, consoles, and I/O patch panels.
• Knowledge of building and modifying equipment rack systems.
• Working knowledge of Crestron and/or Extron control systems.
• Ability to be flexible to the rapidly changing needs of the department and company.
• Ability to build and maintain strong working relationships.

• Ability to lift up to 50lbs.
• Ability to drive a golf cart.
• Ability to ascend and descend ladders.

• Minimum of 3 years of relevant work experience, or equivalent combination of education and work experience.
• Bachelor’s degree or equivalent advanced learning attained through professional level experience required.
• Must have a valid driver’s license and ability to drive according to the University Fleet Safety Policy.

• Experience in a customer service environment with an emphasis on resolving audio/visual and other classroom technology problems.
• AVIXA CTS Certification or similar.

Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!

Rate of Pay: $53,039 - $66,299
FLSA:
Exempt
Full Time: 40 hours per week
Job FTE: 1.0
Grade: 7
Job Family:
Instructional Technology
Job Function:
Information Technology

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

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