Director IT Operations
Listed on 2026-01-01
-
IT/Tech
IT Project Manager, Systems Administrator
Work Status Details
REGULAR FULL TIME | 80.00 Hours Every Two Weeks
Shift: Days
Pay Rate Type:
Annual Salary
Location:
Corporate Center
Min = $
Mid = $
Max = $
The Director of IT Operations leads the IT Service Desk and Field Services teams at Onvida Health, ensuring exceptional delivery of technology support and end‑user services. This role oversees the adoption, optimization, and continuous improvement of the Service Now platform while ensuring operational excellence, customer satisfaction, and alignment with organizational needs. The Director leads IT Service Desk and Field Services operations across all Onvida Health locations, manages Service Now platform modules such as Incident, Request, Change, and Asset Management, develops and enforces IT support standards and escalation procedures, and drives continuous improvement and modernization initiatives.
The role includes mentoring a high‑performing team, managing vendor relationships for support tools and technologies, collaborating with clinical and business leaders to align IT services with broader goals, and serving as a key incident response leader during major service disruptions.
Planning/Vision
Competency: a) Provides vision
, forward thinking and strategic planning in a proactive manner while being open‑minded and creative in establishing a strategic direction. b) Develops through an integration of ideas of those involved, an organized strategy to achieve both short and long term objectives for the department. Effectively communicates strategy to obtain commitment by the responsible individuals.
Accountability: Leads the strategic planning process for the respective department. As plans are developed, these plans and objectives are integrated within the plans of the medical center. The incumbent works with others in leadership as well as physicians to identify and evaluate programs and emerging technologies. Leads the strategic planning process for IT Service Delivery, incorporating innovative ideas to enhance service quality and user satisfaction.
Aligns the service delivery roadmap with Onvida Health’s broader strategic initiatives and emerging technologies like Service Now expansions.
Fiscal Management
Competency: a) Demonstrates a personal accountability for financial results through development of an annual budget and operational plan and management of performance based on plan. b)
Engages staff in efforts to contain costs and improve the efficiency and cost‑effectiveness of services. Understands the basics of health care financial management.
Accountability: Establishes budget targets for department, provides oversight for the process, and holds self and other individuals accountable for compliance with annual budget plan. Develops and manages the operational budget for Service Desk and Field Services. Monitors expenses, optimizes resource utilization, and evaluates cost‑saving measures including Service Now automation opportunities and vendor management. Identifies program or service growth opportunities and methodologies to enhance revenues.
Able to manage a volume adjusted budget.
Customer Service
Competency: a) Exhibits unyielding commitment to providing excellent service to patients, physicians, employees and other customers. b) Demonstrates strong communication skills through effective exchange of information with others, including written and oral communication, active listening, influencing the behavior of others and building personal rapport. c) Communicates with others in an open and friendly manner, while simultaneously building credibility and rapport
. d) Exhibits strong interactive skills through a demonstration of respecting others' feelings, ideas and opinions; fosters an open interchange, displays a genuine understanding and acceptance of others. Demonstrates perceptivity regarding others' feelings, ideas and opinions.
Accountability: Responsible for assuring a respectful work environment. Promotes Patient & Family Centered Care. Sets the tone in the department by communicating values and attitudes that will significantly shape the culture of the group. Models appropriate behaviors and…
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).