Technical Communications Specialist - Yuma, AZ

Technical Communications Specialist - Yuma, AZ

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Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Description

This individual will function as a technical resource for both internal and external customers by utilizing their technical background, training and expertise to assist in troubleshooting equipment and diagnostic issues.

$68,640 - $80,000 / year

Compensation & Benefits

• 8% bonus potential
• Comprehensive benefits package
• Training and development, as well as opportunities to grow within the organization

Specific Duties Include

• Provide customers and locations with technical information and support when requested on equipment.
• Build strong relationships with manufacturer partners to ensure information is shared related to issues and fixes others are experiencing.
• Compile, review, and disseminate technical data.
• Develop a quality control system that includes metrics for tracking pertinent performance expectations.
• Propose training initiatives based on information collected through phone support.
• Work with the parts and service departments to help obtain technical information from OEMs.
• Assist in monitoring of PIPs for the region and work with service management to ensure timely completion.
• Maintain a database of technical solutions and share with service departments in the organization.
• Develop and maintain a strong working relationship with store service management to create an environment that maximizes value to our customers and the organization.
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook.
• Conduct self in the presence of customers and community to present a professional image of RDO Equipment Co.
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set.
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts.
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
• Perform all other duties as assigned by management in a professional and efficient manner.

Auto req

462138

Minimum Education Required

High School/GED

Job Category

Communications

Additional Qualifications / Responsibilities

Industry Experience Preferred

• Experience and knowledge of call center operations.
• Proven ability to build relationships with customers, store personnel, and management.
• Ability to evaluate and assess operations and respond to changing needs.
• Strong leadership skills.
• Strong communication skills (verbal and written).
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.

City

Yuma

State

Arizona

Job Code

Agriculture

Affiliate Sponsor

John Deere

Salary Range

$60,000 - $75,000

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