Field Service Engineer 2nd Shift

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

The Field Engineer is a hands-on role, responsible for the installation, preventive maintenance, and repair of Pronto's advanced technology solutions across a range of customer locations. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

• Electrical and mechanical Scoping of Construction and Mining equipment
• Perform on-site installation of Pronto hardware and software solutions, including sensor systems, DBW kits, power integration, and vehicle interfaces.
• On site installation of peripheral hardware such as network stations, gate systems and office infrastructure.
• Conduct system calibrations and validation tests to ensure installations meet operational standards.
• Collaborate with Engineering and Customer teams to ensure field deployments align with specifications and best practices.
• Collaborate with engineering on R&D projects
• Coordinate with customer teams on training and technical maintenance

• Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance.
• Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impacts.
• Diagnose and repair hardware, software, and connectivity issues in the field.
• Communicate findings clearly to engineering teams for deeper analysis and continuous improvement.

• Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel.
• Provide basic training to customer staff when required.
• Document all service activities, updates, and issues using internal ticketing and CRM tools.

• Advanced degree in Mechanical, Electrical, Systems Engineering or other relevant discipline
• ~5+ years of experience in field service, automotive electronics, mechatronics, or a similar technical support role.
• ~ Proficiency with hand tools, diagnostic equipment, and electrical testing tools.
• ~ Solid understanding of vehicle systems (power, CAN bus, sensors, ECUs).
• ~ Comfortable working independently in field environments and with minimal supervision.
• ~ Willingness to travel up to 75% to customer sites.
• ~ Experience with autonomous vehicle systems, heavy equipment, machine control, robotics, or complex sensor integrations.
• Familiarity with Linux-based systems and remote diagnostics.
• Comfortable working outdoors in varying weather conditions.
• Work on real, production-deployed autonomy.
• See your work deployed and making a difference in the field.
• While this role is remote, travel to our various field sites across the US is a critical part of this operation.
• You may also be eligible for equity awards.

• Medical, Dental, Vision, Disability, and Life Insurance
• Flexible Spending Account / Health Savings Account Options
• Equity
• Sick Time, Unlimited Flexible Time Off, and Paid Holidays
• Pre-Tax Commuter Benefit Plan