Customer Service & Logistics Coordinator
Listed on 2026-10-10
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Supply Chain/Logistics
Logistics Coordination, Supply Chain & Logistics, Inventory Control & Analysis
Want to help us bring happiness to the world? Want to join an ambitious and fast growing global biscuits and confectionery business investing heavily in iconic global brands, infrastructure and people? Then this is the place for you. As proud bakers and chocolatiers and custodians of iconic global brands, we don’t compromise on the quality of ingredients in our products or on the people we hire.
We are looking for entrepreneurial spirits who share our passion for bringing happiness to our consumers and who embody our Winning Traits. To succeed at pladis you need to be purpose‑led, resilient and positive to succeed here because we expect pace and agility, we insist on collaboration and demand accountability. If that is your thing, then pladis offers global ambition, a clear Vision and roadmap for success, challenge, and unrivalled opportunities to learn and make an impact.
Challenge
We are looking for a Customer Service & Logistics Coordinator with a strong drive for service excellence, operational accuracy, and supply chain efficiency. This is your opportunity to join pladis / Verkade and contribute to our mission to bring Happiness with every bite.
The position entails As Customer Service & Logistics Coordinator, you will ensure seamless end‑to‑end order fulfilment — from order intake through delivery and invoicing. You act as the central link between our customers, 3PL warehouse, transport partners, and internal teams such as MKT, Sales, Finance, and Planning. You play a key role in optimizing the logistics network, driving continuous improvement, and ensuring best‑in‑class customer satisfaction.
This position uniquely combines operational logistics with customer service, offering strong development opportunities across the supply chain function.
You will report to the Customer Service & Logistics Manager for the region and collaborate cross‑functionally with Commercial, Finance, Demand Planning, Procurement, our factories, and broader European logistics teams.
Your main responsibilities- Handle accurate order entry, on‑time deliveries, and correct invoicing
- Contribute to the order optimization to reduce picking and increase drop size
- Communicate proactively with customers and internal stakeholders
- Act as a trusted partner for customers by providing value‑added support and solutions
- Manage complaints, claims, export files, and documentation
- Support customer meetings with operational insights
- Support CS&L manager to close the month
- Act as daily contact for 3PL and carriers and ensure service level performance
- Coordinate inbound and outbound flows, slot bookings, and transport exceptions
- Support operational meetings and international transport flows
- Support the business to launch NPDs
- Validate logistics invoices
- Help standardize processes and improve data/reporting flows
- Manage inventory processes and support stock accuracy
- Monitor 3PL cost performance, KPIs, and distribution profiles
- Co‑packing
- prepare co‑packing planning taking into account the forecasts monitor execution from co‑packer
- A university degree, preferably in Supply Chain, Logistics, Business Administration, or similar 0–2 years of experience in Customer Service or Logistics (or strong internship experience)
- Basic knowledge of ERP systems (JDE, SAP, or similar)
- Good working knowledge of Microsoft Office, particularly Excel (e.g. VLOOKUP/XLOOKUP, Pivot Tables, and data analysis)
- Understanding of transport or export documentation is a plus
- Accuracy, well‑organized, and able to manage multiple tasks and priorities simultaneously
- Detail‑oriented with a problem‑solving mindset and positive attitude
- Takes ownership and is comfortable troubleshooting…
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