Member Experience Representative: Baton Rouge or Zachary

Member Experience Representative:
Baton Rouge or Zachary

Join to apply for the Member Experience Representative:
Baton Rouge or Zachary role at Luminate

Posted: 12/1/25

The Member Experience Representative is responsible for greeting all members when they enter the branch and assisting them with their financial needs. This front-line role delivers outstanding service and support to members through in-person, telephone, text, and digital messaging. The position performs a variety of financial transactions and supports both lobby and teller operations. Our ideal candidate has a positive, can-do attitude, problem-solving skills, strong cash-handling, and member service skills.

Additionally, the candidate should be comfortable in a sales environment and be able to meet monthly sales goals.

• Serve as a member experience concierge for members entering the branch and coordinate lobby flow.
• Perform routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing.
• Assist members in opening and closing accounts.
• Balance the teller drawer at the end of the day.
• Support ITM (Interactive Teller Machine) operations and serve as a knowledgeable resource.
• Promote and cross-sell Pelican products and services to members to fit their financial needs.
• Perform other job-related duties as assigned.

• Minimum of 1 year of continuous job experience.
• A High School Diploma or equivalent.
• Excellent oral, written, and telephone communication skills.
• Strong problem-solving and member service skills.
• Working knowledge of Microsoft Office products, especially Word, Excel, and PowerPoint.

• Monday – Friday
• 8:30 am – 5:30 pm

• Travel is not necessary for this position.

• Zachary Branch at 5850 Main St, Zachary, LA 70791
• Mid-City Branch at 450 N Lobdell Blvd, Baton Rouge, LA 70806

Since 1956, Pelican Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We’ve since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of ‘love thy neighbor’. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

• Medical, Dental, and Vision Insurance with generous employer premium contributions
• Health Savings Account contributions for eligible employees
• Employer-Paid Life Insurance
• Voluntary Dependent Life Insurance
• Paid Vacation & Sick Leave
• 15 Paid Holidays, including a Cultural Floating Holiday
• 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
• Paid Time Off to volunteer with approved non-profits and charities

Pelican Credit Union is an Equal Opportunity Employer. All Credit Union campuses are tobacco and vape-free.

Interested applicants can find all available openings at:
Job Board | Dayforce Jobs