Service Manager

Gerry LaneCDJR is seeking a dedicated and experienced Service Manager to join our team in Zachary, LA. In this role, you will oversee the service department operations, ensuring exceptional customer satisfaction and efficient workflow. You will lead and support the service team to maintain the highest standards of vehicle repair and maintenance services.

• Manage daily service department operations, including workflow, staffing, and customer interactions.
• Ensure timely and accurate service delivery while maintaining a high level of customer satisfaction.
• Lead, coach, and motivate the service team to meet performance goals and development objectives.
• Oversee vehicle repairs, maintenance schedules, and warranty work to ensure quality and efficiency.
• Maintain effective communication with customers regarding service estimates, progress, and completion.
• Collaborate with other departments to streamline service-related processes and improve overall dealership performance.
• Manage inventory and ordering of parts and supplies necessary for service operations.
• Ensure compliance with safety, environmental, and industry regulations.

• MUST HAVE DEALERSHIP SERVICE EXPERIENCE
• Proven experience as a Service Manager or similar role in the automotive industry.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Knowledge of vehicle repair processes and dealership service operations.
• Ability to manage multiple tasks and prioritize effectively under pressure.
• Familiarity with automotive service software and dealership management systems is a plus.
• Valid driver’s license and a clean driving record.

• Competitive compensation package (details to be discussed during interview).
• Opportunities for professional growth and development.
• Supportive and dynamic work environment.
• Employee discounts and other company perks.

Gerry Lane CDJR is a reputable dealership located in Zachary, LA, committed to delivering outstanding automotive sales and service experiences. We pride ourselves on our dedicated team and customer-focused approach, offering quality vehicles and comprehensive support to our community.

We are an equal opportunity employer.