Sales Floor Manager; Zachary, LA

Sales Floor Manager (Zachary, LA)

Goodwill Industries of Southeast Louisiana invites applicants for the Sales Floor Manager position in Zachary, LA. This role supports the organization’s mission by supervising sales floor operations and ensuring a high-volume retail environment that maximizes revenue from donated goods.

• Lead, supervise, and motivate store employees to maintain a constant rotation and flow of merchandise to the sales floor daily.
• Support staffing the retail store by coaching, training, developing, and leading the store team.
• Ensure compliance with all safety policies and procedures.
• Create and maintain a positive public image of Goodwill through a clean store environment, fresh product daily, with a focus on excellent customer service.
• Lead and assist in the receiving, pricing, and displaying of store merchandise.
• Open and close the store. Balance cash registers and conduct end‑of‑day procedures, responsible for all cash in store, including in the safe, petty cash, deposits, and cash registers.
• Maintain a clean and hazard‑free store through daily monitoring and cleaning of all areas.
• Perform all duties of store personnel including operating a cash register, weekly pulls, hanging new donations, cleaning of store, etc.
• Use the cash register for total sales, accept payment, authorize voids, returns, exchanges and credits for merchandise only.
• Conduct hourly floor checks to ensure processed merchandise is properly placed on the floor.
• Conduct daily store walkthroughs, daily store team huddles, and regular store meetings.
• Be responsible for revenue and expense budgets and work to achieve/exceed budgeted goals.
• Assist the store manager in corrective coaching and training and development of employees.
• Assist in scheduling employees with a focus on adequate coverage of store operation.
• Keep the store clean and hazard‑free by vacuuming, mopping, dusting, sweeping, and cleaning the bathrooms.
• Perform all other job‑related duties as required by management.

• Ability to achieve budgeted goals and implement a contingency plan if goals are not met.
• Capability to interact professionally and productively with a diverse array of people.
• Skill to market Goodwill and explain the mission to the public.
• Ability to establish and maintain effective working relationships with store personnel while motivating them to their best performance.
• Capacity to conduct ongoing training and development of store employees.
• Flexibility to work a schedule at short notice, including nights and weekends, and occasionally long hours.
• Capacity to use repetitive hand movements when pulling and hanging.
• Ability to engage in prolonged standing, walking, and bending.
• Skill to function in a fast‑paced work environment with occasional high‑volume periods.
• Knowledge of clothing brands and household item values.

• High school diploma or GED with a minimum of 1 year of supervisory experience or equivalent combination of education and experience.
• Leadership, team building, and mentoring experience and/or training experience preferred.
• Prefer a background in leading teams in retail sales or other sales experience.
• Must have reliable transportation and be able to pass an MVR check with proof of valid driver’s license, liability insurance, vehicle registration, and current vehicle inspection sticker.
• Proficiency in computer skills including Microsoft Office, Outlook, Word, Excel, Power BI and other programs.
• Ability to read, write and communicate clearly in English.

Frequent physical exertion and movement, conditioned indoor temperatures with occasional exposure to outdoor temperatures and weather conditions. Occasional travel within the district area.

Mid‑Senior Level

Full‑time

Retail

GOODWILL INDUSTRIES OF SOUTHEASTERN LOUISIANA is an EEO Employer – M/F/Disability/Protected Veteran Status.