Customer Service Representative

Customer Service Representative

Join to apply for the Customer Service Representative role at Spectrum.

Good listener. Multi-tasking problem-solver. Enthusiastic communicator. If this sounds like you, consider starting your career at Spectrum as a professional Customer Service Representative on our billing team.

Customer Service Representatives on our billing team are vital to our mission, providing the product knowledge and account support that our customers rely on. Here, you will work in a fast‑paced environment alongside a great team of helpful co‑workers.

• Talking to many different types of people from across the country
• Answering inbound phone calls from customers related to billing inquiries
• Empathizing with customers while accurately addressing their billing needs and meeting our high customer service standards
• Establishing and growing professional, positive relationships with Spectrum customers
• Collaborating with management on customer issue escalations
• Representing a Fortune 100 company with professionalism and courtesy

We are a large organization operating 24/7 bustling call centers offering a variety of shifts. On any given day, you’ll find yourself in the office, navigating multiple computer programs, and speaking with customers over the phone. People who succeed in this role are understanding, resilient, professional, and treat others with kindness and respect. If you can see yourself working in this environment, you’ll feel at home on our billing team.

• Education:
  
  High school diploma or equivalent
• Schedule:
  
  Ability to work a variety of schedules including nights, weekends, and holidays
• Language:
  Ability to read, write, speak and understand English

• Experience:
  
  6+ months of customer service experience; 6+ months of experience working with computers and software applications; previous work in cable operations or a telecommunications call center
• Technical
  
  Skills:
  
  MS Office, computer skills, typing
• Skills:
  
  Communication, organization, time management, problem‑solving, efficient, multi-tasking, customer service
• Abilities:
  Dependable, courteous, enthusiastic, empathetic, results‑driven, professional, resilient

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. The base pay for this position generally is between $20.00 and $25.25
. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of incentive‑based compensation such as bonuses.

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S.

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Seniority level:
Entry level.

Employment type:

Full‑time. Job function:
Other. Industry: Telecommunications.