Accounts Receivable; Bursar

The Bursar provides strategic and operational leadership for all student account functions, including billing, collections, cashiering, student refunds (including Title IV), outside agency sponsor ships, and tax form generation. This role ensures financial integrity, regulatory compliance, and a student-centered experience across all financial touchpoints.

The Bursar is responsible for implementing and maintaining internal controls, ensuring compliance with federal, state, and institutional regulations, managing system configurations in the student information system (Jenzabar), and overseeing all student accounts receivable operations. The Bursar partners cross-functionally to support enrollment, retention, and institutional sustainability by aligning financial processes with the college’s mission and goals.

• Lead the development and implementation of policies, procedures, and systems related to student accounts.
• Ensure compliance with applicable federal, state, and institutional regulations (Title IV, FERPA, IRS 1098-T, Ohio Attorney General, etc.).
• Establish internal controls to safeguard institutional assets and ensure audit readiness.
• Monitor and evaluate processes for continuous improvement in efficiency, accuracy, and service quality.

• Oversee traditional and non-credit billing (including Business and Industry and College Rentals), College Credit Plus (CCP) billing and reconciliation, payment plans, tuition/fee assessment, refund processing, bookstore charges, and third-party sponsor ships.
• Manage invoicing processes for credit and non-credit programs including Business and Industry and college rental spaces, ensuring timely billing and reconciliation.
• Confirm and update course lab fees and inclusive access (IA) charges each term.
• Coordinate semester employee waiver expense entries for appropriate financial recording.
• Supervise accurate application of scholarships, agency funding, and financial aid disbursements to student accounts.
• Manage the College’s partnership eCampus (online bookstore) and with Bank Mobile for refund processing, including monthly enrollment file monitoring and coordination of student refund releases.
• Coordinate with Accounts Payable to return Title IV funds or resolve Parent PLUS loan disbursements.

• Serve as the functional lead for student accounts in Jenzabar, including table maintenance, system testing, and upgrades.
• Develop and maintain reporting tools and dashboards to monitor accounts receivable, collections, and student billing accuracy.
• Partner with IT to enhance automation, efficiency, and data integrity across all related systems.
• Track aging of student accounts, write offs, Attorney General collections.

• Provide accurate and timely communications to students, faculty, and staff regarding financial obligations, deadlines, and policies.
• Collaborate with departments including Financial Aid, Registrar, Admissions, TRIO, and CCP to ensure aligned processes.
• Maintain and update Business Office content on the My ZSC and public-facing website, ensuring students and employees have access to the most current financial guidance and due dates.
• Serve as the college liaison to the Ohio Attorney General’s Office for collections management.
• Represent the Business Office at student registration/orientation events.
• Oversee College Credit Plus tracking and reporting in collaboration with internal stakeholders.

• Supervise and mentor student workers and accounts receivable clerk assigned to the Business Office, including training on front-desk service, phones, and business office email account.
• Provide training and support to business office staff on accounts receivable functions and internal systems.
• Model and promote a student-first approach grounded in responsiveness, respect, and responsibility.

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field required. In lieu of a bachelor's degree, an associate's degree in said fields with 5-7 years of progressive Accounts…