Retail Assistant Manager

Who We Are

Grow Ohio is an Ohio-based company headquartered in Zanesville, Ohio. We are a Level 1 Cultivator, Processor and Dispensary operator licensed by the State of Ohio's Division of Cannabis Control. Grow Ohio has a state-of-the-art medical marijuana facility which houses our cultivation and processing operations in Newton Township, OH. Grow Ohio is an Equal Opportunity Employer.

The Retail Assistant Manager (RAM) is a key member of the store leadership team, supporting the Retail Manager. This role is essential in leading, communicating, and executing all aspects of daily retail operations, with a focus on personnel, processes, and performance at the assigned location. The RAM is responsible for overseeing successful store and shift operations while driving operational excellence and staff accountability.

As a Retail Leader, the RAM ensures a productive staff culture and positive morale, maintaining high associate performance through timely communication and coaching. The role involves effectively managing operational and personnel challenges that may arise during shifts, ensuring the team consistently meets standards for processes and policies to achieve retail goals, essential business metrics, and personnel development to foster a strong reputation and successful team.

This position leads all facets of store operations, initially focusing on establishing licenses, creating and implementing policies, staffing, and training to cultivate a competent, service-oriented, and compliant team culture. Key responsibilities include effective management of inventory and relevant systems and processes. As a critical member of the store leadership team, the RAM facilitates effective planning and clear communication of daily assignments, expectations, and announcements to ensure successful execution of daily plans and responsibilities.

Additional duties include efficient staff scheduling and management, supporting team performance, and ensuring a positive customer experience in the retail environment. As a front-line leader, the RAM manages personnel through HR processes, coaching, and development. The RAM is responsible for opening and closing the store and managing all associated tasks and processes, ensuring consistent store cleanliness and organization, and enforcing compliant operations.

Additionally, the RAM oversees point-of-sale operations, supports internal audit processes for inventory, supplies, and fiscal items.

The ideal candidate is an experienced, practical leader with strong communication skills and social awareness. They should have a professional background in cannabis-focused retail management with proven expertise in personnel and operations oversight. This role requires critical thinking, effective communication with diverse staff, customers, and leadership, and a commitment to delivering high-quality customer service and operational efficiency. The Retail Assistant Manager reports directly to the Retail Manager.

The following represents a non-exhaustive list of the duties and responsibilities of this position:

• Foster a positive, professional work environment that promotes clear expectations, professionalism, teamwork, growth, and mutual respect across all assigned retail locations.
• Oversee daily staffing, planning, compliance, and goal achievement for retail staff, ensuring that all policies, personnel, and operations at Ohio dispensary locations meet company standards.
• Facilitate staff communication, training, and adherence to DCC guidelines in alignment with state and local cannabis dispensary regulations.
  • Support the Retail Manager in training retail teams.
  • Ensure completion of internal and external compliance tasks, such as inventory and record audits.
• Enforce all DCC regulations, SOPs, and processes in store operations.
• Proactively address and manage issues, communicating updates to appropriate parties.
• Recommend improvements in operations, policies, and procedures to the Retail Manager.

• Advise on strategic decisions related to the design and construction of retail locations.
  • Provide input on selecting dispensary operating and digital management platforms.
• Lead training and implementation of company policies and procedures across retail stores, working with the Retail Manager and HR on retail-specific personnel policies and handbooks.
  • Support the development, training, and maintenance of SOPs for store management and staff.
  • Optimize operational processes to enhance efficiency and accountability.
• Collaborate with HR and retail leadership to create staffing structures, establish clear job descriptions, and define role expectations.
  • Lead store staff set up and training to meet quality standards and timelines.
  • Support the development and rollout of training programs, maintaining organized training records.
  • Assist the dispensary management team in planning staff onboarding and scheduled training programs.
• Establish…