Global & Expense Manager

Position: Global Travel & Expense Manager
## Global Travel & Expense Manager Apply:
MI - Zeeland:
Full time:
Posted Today:
JR109896
** Why join us?
** Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

GENERAL PURPOSE The Global Travel and Expense Manager leads initiatives to support Miller Knoll’s corporate strategy by overseeing the planning, development, and operational success of the company’s travel and expense policies. This role collaborates closely with Supply Management and business leadership to continuously enhance the Travel and Expense program across the organization, including managing supplier contracts and tracking cost-saving initiatives. The manager is also responsible for configuring and administering the applications used within the program, as well as providing routine training and communication to employees to ensure smooth and effective program operations.

ESSENTIAL FUNCTIONS
* Oversee the end-to-end implementation of global travel services, including program management, system reviews, and performance analysis.
* Lead and manage the migration of various subsidiaries to a single expense (Concur) and travel (Navan) platforms, enhancing automation, ensuring compliance and streamlining processes across the organization globally.
* Manage the expense auditing processes, implement fraud mitigation strategies, and ensure adherence to Miller Knoll policies and regulatory requirements.
* Develop, implement, and track strategies to optimize the travel and expense program, measuring results and identifying cost-saving opportunities.
* Identify service enhancements and cost-saving opportunities, leveraging industry best practices and benchmarking data to develop and deploy process improvement initiatives.
* Provide comprehensive reporting on spending, travel policy compliance, trend analysis, and exception reporting. Maintain dashboard reporting for senior executives that tracks spending, policy compliance and cost savings initiatives.
* Oversee integrations between travel and expense platforms, HRIS (Workday), and global ERP systems to ensure accurate data flow and operational efficiency.
* Collaborate with regional supporting teams to manage daily operations of the Concur Expense Reporting system, including audit rules, audit process, email notifications and service administration.
* Manage the global corporate travel program, online booking tool(s), vendor contract accessibility, travel management company relationships, service level agreements (SLAs), and financial reporting in alignment with policy guidelines.
* Provide end-user support for Concur and Navan system users, addressing issues, facilitating system updates, and delivering training to ensure effective platform usage.
* Maintain strong industry knowledge, including best practices and emerging trends to provide input on global policies and adapt to evolving business needs.
* Collaborate with regional team members to update and maintain the Global Travel Policy and regional addendums, ensuring alignment with business requirements and compliance standards.
* Design, update, and maintain comprehensive process flowcharts and documentation for travel and expense management processes.
* Oversee the administration and utilization of Global Credit Card Program, collaborating with regional teams for support.
* Partner with Risk Management, Corporate Security, and HR to establish and maintain an effective Duty of Care Program, ensuring the safety and well-being of employees during travel.
* Lead travel governance processes, including exception management, approval standards, policy compliance and regional/country alignment.
* Drive supplier accountability, issue resolution, continuous improvement, and quarterly or annual business reviews.
* Use traveler feedback, service metrics, and issue trends to improve processes, communications, tools, and supplier performance. Collaborate with Procurement on RFPs, supplier negotiations and contract renewals.
* Manage the corporate aviation program by overseeing aircraft utilization, vendor performance, reporting and issue resolution, while partnering with Accounting, Tax, Payroll, Total Rewards, and…