Medical Assistant; Zeeland Family Medicine

Position: Medical Assistant (Zeeland Family Medicine)
## Medical Assistant (Zeeland Family Medicine)
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Zeeland, MI:
Full time:
Posted Today:
JR104685

CURRENT HOLLAND HOSPITAL EMPLOYEES
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The Medical Assistant supports providers and care teams by performing clinical and administrative duties to ensure efficient, high-quality patient care. Responsibilities include obtaining vitals, preparing patients for exams, assisting with procedures, managing documentation, coordinating referrals, and providing patient education and follow-up. This role promotes positive patient experiences through effective communication, teamwork, and attention to detail in both primary and specialty care settings.
**$3,000 Sign On Bonus *
* ** Pay Range:** $18.50 - 23.64/hour
*
* Employment Type:

** Full Time, 72 every 2 weeks.
** Schedule**:
Monday through Thursday 7:30am to 4:30pm, no weekends or holidays**.
**** Requirements:
** High School Diploma/GED required,
*** Current Medical Assistant Certification or Registration or LPN required***, BLS for the Healthcare Provider 60 days after hire required.

** PATIENT CARE
*** Maintains a confidential, safe, and patient-focused environment.
* Responds appropriately to patient emergencies in person and via phone.
* Applies clinical screening tools and obtains/upgrades patient information and vital signs.
* Orders labs, refills prescriptions, and coordinates referrals/testing per protocol.
* Reviews After Visit Summary (AVS) with patients and families to ensure understanding.
* Provides patient education on care gaps, preventive health, and AVS instructions.
* Supports accessibility needs and room setup adjustments.
* Manages referral communication and coordination with specialty offices.
* Follows up on test results and ensures care team addresses abnormal or pending items.  
** PROVIDER SUPPORT
*** Collaborates with providers to form a patient-centered care team.
* Anticipates provider needs to enhance clinical productivity.
* Facilitates communication between patients, providers, and care teams.
* Screens calls, gathers relevant information, and communicates professionally.
* Ensures completion of confidential questionnaires and required forms.
* Manages appointment scheduling, cancellations, and urgent visit protocols.
* Coordinates with providers and pharmacy for medication management and adherence.  
** CLINICAL PROCEDURES
*** Prepare patients and exam rooms for procedures (e.g., minor surgeries, wound care, pap smears).
* Assist providers during procedures by handing instruments, maintaining sterile fields, and supporting patient comfort.  
** DOCUMENTATION
* ** Accurately documents and updates patient records and medication logs.
* Maintains logs for clinical equipment, point-of-care testing, and sample medications.
* Obtains prior authorizations (as needed) and manages recalls, overdues, and EMR actions.
* Prepares charts for upcoming visits, ensuring all relevant records are available.
* Initiates standing or routine pre-visit orders per protocol.
* Coordinates with central services for proper categorization and routing of clinical documents.  
** Operational Excellence
*** Contributes to continuous quality improvement and responds effectively to changes in clinical workflows, policies, or priorities.
* Engages in learning experiences and ensures compliance with policies and regulations.
* Maintains ethical billing practices and patient confidentiality.
* Communicates effectively with referral sources.
* Contributes to initiatives improving care coordination, reducing no-shows, and closing care gaps.
* Provides workflow improvement feedback related to planning, huddles, and team collaboration.