Information Technology Analyst; Applications Analyst

Position: Information Technology Analyst (Applications Analyst)
Our purpose is design for the good of humankind. Being a part of Miller Knoll means being a part of something larger than your work team, or even your brand. And our success allows Miller Knoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Serves as an IT Application Analyst for a suite of order management applications, including custom-built AWS applications for order management and quoting, address validation and payment services, and a contract management application entering a period of modernization. Primary emphasis is on quoting and contract management.
Translates business needs into sound technical designs, partners closely with developers and business stakeholders, and provides advanced application support. Documentation is a key deliverable of this role: solution designs and support processes are written in enough detail that other team members can confidently serve as a backup, and that AI and other emerging technologies can be used effectively.
Serves as the application analyst for assigned order management applications, developing a working understanding of each application's functionality, interfaces, and dependencies.

~ Creates and maintains solution design documentation in Confluence, including architecture, data flows, integrations, business rules, and key design decisions, at a level of detail that allows others to understand, support, and enhance the solution.

~ Documents the processes used to support users, including runbooks, troubleshooting steps, common issues and resolutions, and escalation paths, so that other team members can serve as a backup.

~ Understands the technical design of the custom-built applications well enough to hold informed design conversations with developers, constructively challenge approaches and estimates, assess the impact of proposed changes, and write clear, complete Jira stories with well-defined acceptance criteria.

~ Supports the lead of the contract management modernization effort by contributing to requirements, process design, and solution evaluation, and serves as a trusted advisor on tradeoffs such as fit, integration, cost, risk, and maintainability.

~ Provides application support by triaging, troubleshooting, and resolving incidents and service requests, writing and running SQL queries to investigate data issues, working with developers to identify root causes, and participating in support coverage as defined by the team.

~ Uses AI tools to accelerate analysis and the creation of requirements, user stories, test scenarios, and documentation, and reviews and corrects all AI-generated content for accuracy and completeness.

~ Documents and maintains Auto Sys jobs and the dependencies between applications, integrations, and scheduled jobs, including purpose, schedule, upstream and downstream impact, and interfaces.

~ Shares knowledge, cross-trains teammates, and continuously improves documentation standards and support practices to reduce reliance on individual subject matter experts.

~ Follows established IT processes, standards, security practices, and change management procedures;
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree in Computer Science, Information Systems, or a related discipline preferred.

~ Six or more years of professional IT or information systems experience, including analysis, design, and support of business applications.

~ Experience designing custom applications on AWS.

~ Experience evaluating or implementing commercial off-the-shelf (COTS) solutions.

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Experience with order management, quoting, or contract management processes preferred.

Quick learner who rapidly builds an understanding of unfamiliar applications, business processes, and technical designs.

~ Proficiency writing and running SQL queries to investigate data issues and validate results.

~ Understanding of data modeling, APIs and integrations, and application architecture sufficient to review a design, identify gaps, and constructively challenge approaches and estimates.

~ Experience writing user stories in Jira or a similar tool, with acceptance criteria that address edge cases, data requirements, error handling, security, and performance.

~ Knowledge of how current trends and technology, including AI, may be used to support business partners.

~ Reasonable accommodations may be made to enable individuals…