Group Technical Account Manager

Together with our customers – industrial bakeries, small artisanal bakeries, and midsized bakeries – we explore the world of bakery. Fillings – including fruit, custard, water-based and fat-based varieties – is one of our strategic product groups with significant growth potential in the European market.
To further develop this category within the industrial segment, we are looking for an ambitious Group Technical Account Manager – Fillings. Combining technical bakery expertise with a strong customer focus, you will support industrial customers with NPD, line trials, scale-up and troubleshooting. At group level, you will connect local Technical Account Managers (TAMs), R&D/NPD and commercial teams, share technical expertise across Europe and contribute to long‑term category growth and sustainable customer partnerships.

Together we live our values;
Inventive, Courageous, Ambitious, Involved and Responsible
Due to the retirement of one of our valued employees we are looking for a:
Group Technical Account Manager – Fillings (fulltime) - Zierikzee  Connecting bakery expertise and innovation, with our industrial customers across Europe
Function:
Responsible for building and nurturing relationships across Zeelandia’s local organizations and major customers across Europe, enhancing technical expertise on fillings throughout the organization
Translate customer requirements and complex technical challenges into clear NPD briefs and initiate projects in collaboration with R&D, NPD and local TAMs
Support local TAMs throughout customer projects, including line tests, product trials, scale‑up, first production runs and troubleshooting at customer production facilities
Act as a technical problem solver onsite, analyzing interactions between fillings, dough, process conditions and production equipment such as mixing, pumping and dosing systems
A strong drive to share and multiply knowledge at Zeelandia group level, proactively transferring and jointly developing expertise and required competencies together with your Zeelandia peers.
Identify technical strengths and knowledge gaps across local organizations and organize trainings, masterclasses, workshops and coaching to raise expertise and standards across countries
Work cross‑functionally with KAMs, TAMs, R&D/NPD, Marketing and product leads to translate technical possibilities into relevant customer solutions and commercial opportunities
Collaborate with the two other Group TAMs (Bread and Release Agents) to strengthen the TAM team and further develop Zeelandia’s strategic product groups across Europe
Report to the Director Technical Account Management Industry Europe.
The ideal candidate:
Bachelor’s or master’s degree in Food Technology, Process Engineering or a related field
Relevant experience in Product/Process Development and/or Technical Sales, preferably within industrial bakery, with strong knowledge of industrial baking processes and fillings
Strong understanding of industrial production lines, including mixing, pumping and dosing, and able to analyze how fillings interact with dough, process conditions and production equipment
Combines strong technical expertise with a strong customer focus and commercial awareness
Strong stakeholder management skills and a natural ability to connect people across functions, countries and cultures
Enjoys sharing knowledge and coaching others and is able to build and strengthen a technical network across local organizations without formal hierarchical responsibility
Fluent in English and willing to travel across Europe (approximately 35% of the time), and regularly work onsite from either Zierikzee (the Netherlands) or Ronse (Belgium)
Personal characteristics: proactive, result‑oriented, ambitious, analytical, pragmatic, hands‑on, customer‑oriented and comfortable helping to shape a function that is still evolving.
Royal Zeelandia Group selected DUPP for this vacancy as the only partner in the recruitment process