Administrative Assistant

Job Description

Ram Pro is a commercial facilities cleaning company specializing in kitchen exhaust systems, kitchen deep cleaning, and front‑of‑house cleaning and sanitization. We provide comprehensive cleaning services for restaurants, industrial facilities, skyscrapers and more in greater Chicagoland, Southern Wisconsin, and Southwestern Indiana.

We are a growing company looking for a highly organized, customer‑focused Admin to support daily operations, customer service, and light sales tasks. This role works closely with internal teams and plays a key part in ensuring a seamless experience for both customers and staff.

• Pay: $16-17.50/hr depending on experience
• Hours:
  
  9am-6pm Monday-Friday
• Location:
  
  100% in Zion office

• Answer inbound calls and provide excellent customer service
• Schedule, confirm, and reschedule service appointments with customers and technicians; make reminder outbound calls 24hrs before service
• Prepare a weekly schedule for technicians, track work hours, and assist with payroll preparation
• Create and manage estimates, invoices, and customer accounts in Zoho CRM and Zoho Books
• Follow up on outstanding estimates and declined proposals
• Collect on overdue invoices and process payments
• Make proactive sales calls and reach out to satisfied customers for referrals and reviews
• Submit bids through online portals and manage third‑party job processing
• Track and order office/field supplies, maintain inventory, and manage team expenses
• Monitor GPS tracking for company vehicles and coordinate repairs as needed
• Gather customer feedback and collaborate with the operations team to resolve service issues
• Perform general office duties and provide vacation coverage for team members

• Experience:
  
  2–3 years of office administration, scheduling, or customer service experience preferred
• Education:
  
  High school diploma or equivalent required;
  Associate’s degree a plus

• Strong communication (verbal and written)
• Excellent organizational and multitasking skills
• Ability to work independently and under pressure in a fast‑paced environment
• Familiarity with any CRM systems and Microsoft Office Suite
• Attention to detail and ability to manage multiple priorities