Senior Subject Matter Expert, Economics & Risk Solutions, Global Intelligence & Analytics

About the Role

Grade Level (for internal use): 10

Global Intelligence & Analytics (GIA) team resides within the Risk & Valuations Services (RVS) unit of the S&P Global Market Intelligence Division, providing powerful business intelligence solutions for applications including global risk and maritime, global trade and supply chain, economic indicators and forecasts, and shipping intelligence. It is an exciting, global, results‑oriented, and growing team that works closely together to help enterprise organizations make better business decisions to support diverse outcomes.

Subject Matter Experts provide front‑line client support to subscribers of our powerful, complex solutions, supporting specific personas within various industry segments such as corporates, transportation/logistics firms, financial institutions, governments, military and law enforcement agencies, academia, and others. You will partner with the commercial sales organization to help support new and existing business, showcase solutions within business objectives, and support delivery and training of these solutions to end users to optimize investment impact.

• Develop a comprehensive understanding of prospects’ and customers’ workflows and needs to maximize the benefits of S&P Global solutions.
• Provide tailored demonstrations and training sessions to showcase GIA solutions’ value proposition, driving business development, customer usage, and product awareness to optimize customers’ workflow.
• Manage escalated customer inquiries and act as point of contact for complex issues that require in‑depth knowledge of our products and services. Ensure timely resolution while maintaining high satisfaction levels.
• Gain comprehensive knowledge of our data offerings, including sources, methodologies, and applications, and serve as a go‑to resource for team members and clients regarding data‑related inquiries and best practices.
• Collaborate with clients to understand their specific needs and objectives for dashboard functionalities, utilizing tools and software to design and develop interactive, user‑friendly dashboards that provide actionable insights and meet regional requirements.
• Assist clients in setting up data feeds and troubleshooting related issues to ensure seamless integration with their systems.
• Collaborate with cross‑functional teams to manage client and prospect requests, channel feedback, and improve products and processes. Proactively work with the Sales team to develop client engagement initiatives and increase client retention rate.

S&P Global states the anticipated base salary range for this position is $64,320 to $88,268. Final base salary will be based on geographic location, experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive bonus and additional S&P Global benefits. For more information on the benefits we provide, please .

• Bachelor’s degree or higher in business administration, economics, international trade or finance from an accredited university or comparable curriculum/work experience.
• Strong communication and presentation skills, both verbal and written, with the ability to discuss technical concepts to a diverse audience.
• Strong troubleshooting/problem‑solving skills; highly numerate, meticulous, and possess strong business analysis skills.
• Excellent interpersonal skills and phone presence; able to work under varying degrees of pressure and time constraints.
• Ability to work independently while interacting within an integrated team structure; personal initiative and ability to prioritize and multi‑task efficiently and effectively.
• Ability to quickly learn new products/interfaces/processes through self‑learning and engagement with peers and managers.
• Deliver specific business outcomes within defined deadlines to specifications.
• Enjoy working directly with decision makers and end users to interpret and apply intelligence to make informed decisions.
• Think critically about unique needs and work independently…