General Manager - Coffee & Bake Shop

This position contributes to Aspasia Coffee & Bake Shop by leading a team to create and maintain a warm welcoming experience for our customers. The Bake Shop Manager is enthusiastic about bakeries and people and believes that leadership means service to others and strives to have a positive impact while having fun!

This hands‑on leader is required to regularly exercise discretion in managing the overall operation of the store. In particular, a majority of the time is spent supervising and directing the workforce, making staffing decisions (i.e., hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the store’s financial performance, and managing safety and security within the store.

• Manage with honesty and integrity
• Be dependable; meet deadlines, be straightforward, deliver on obligations and when you can’t meet a promise or a goal, communicate this early on and have a backup plan
• Demonstrate a calm demeanor during periods of high volume or unusual events and manage smooth transitions thereafter to keep store operating to standard and to set a positive example for the store team
• Build and maintain a strong and collaborative team of individuals working toward the same goal
• Provide teaching and mentorship to team members for growth
• Hold all staff accountable for behaviors and performance
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
• Listen to understand

• Plan, identify, communicate, and delegate appropriate responsibilities and practices to ensure smooth flow of operations
• Constantly review store environment to identify problems, concerns, and opportunities for improvement
• Strategically arrange bakery items in display cases to encourage customer purchases
• Assist with determining new menu ideas
• Implement policies and procedures to reduce costs, increase productivity, and promote sales
• Ensure appropriate levels of inventory are maintained
• Determine operational staffing need to create and monitor work schedules
• Interview job applicants; hire and train qualified individuals
• Perform hands‑on operational work as necessary to train new employees, respond immediately to guest service needs or otherwise role‑model appropriate skills and behaviors in their stores.
• Maintain a work environment that ensures and promotes adherence to food safety and health guidelines
• Establish, maintain, and control food waste
• Ensure proper opening/closing procedures are being executed
• Closely work with the Production Kitchen Manager, to communicate product needs.

• Ability to work in a fast‑paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Manage day‑to‑day restaurant operations
• Introduce and reinforce new products and initiatives
• Review and analyze financial reports to identify and address trends and issues in store performance
• Suggest changes to inventory and pricing based on statistical analysis
• Monitor quality of goods and services
• Inventory Control
• Focus on delivering positive, consistent guest experiences.
• Solicit customer feedback to understand needs; resolve customer complaints in a professional manner
• Proven ability to drive employee satisfaction/retention, guest satisfaction and financial performance
• Handle confidential information such as employee records, payroll, etc.
• Adhere to time and labor laws for non‑exempt and minors
• Flexible availability, including weekends and holidays

• Be a motivational leader, always leading by example and have a positive attitude and ethics which support the Company values and culture.
• Build relationships with bakery teams; challenge and inspire the team to achieve business goals
• Develop and maintain positive relationships with team
• Actively manages the team by regularly conducting performance assessments, provide feedback, set goals to improve performance
• Provide hands‑on training and coaching to achieve the team’s potential
• Continuously seek…