Customer Success Manager

Customer Success Manager

Full-time
· Dutch and English speaking
· Zoetermeer

As a Customer Success Manager, you are the strategic partner for our Enterprise clients. You ensure that clients not only start successfully with Webinar Geek but also extract maximum value from our platform in the long term.

You are the dedicated point of contact for a portfolio of Enterprise clients and help them achieve their goals with webinars, video, and online communication. You guide new clients during their onboarding, brainstorm about adoption and growth, and identify opportunities to further build their success.

You work closely with Sales, Marketing, Product, and Support to ensure clients have the best possible experience. In doing so you use data, customer insights, and best practices to provide proactive advice and identify risks early.

• You have experience in a customer‑facing role, preferably within Customer Success, Account Management, or SaaS.
• You are fluent in Dutch and English, both spoken and written.
• You are communicatively strong and easily build lasting relationships.
• You are commercially aware and see opportunities for growth without losing sight of customer needs.
• You are a good listener, ask the right questions, and understand customer challenges.
• You are analytical and use data to provide well‑funded advice.
• You work in a structured way and keep an overview of multiple clients and projects simultaneously.
• You have an interest in webinars, video, podcasting, and the way marketers reach their target audience.
• You are proactive, independent, and like to think along about improving processes.

• Competitive salary
• 25 days of paid time off
• Allowance for travel costs
• A laptop and all the tools you need
• A lot of independence in how you organise your work
• Access to Open Up for mental wellbeing and vitality
• Team outings and BBQs at least quarterly