Deskside Support Engineer Level 1

Celtic Management Services is actively seeking an experienced, high-caliber, and technical Deskside Support Engineer Level 1 to join our client IT support team in Zofingen, Switzerland on a full-time 12-month contract basis. In this critical end-user computing role, you will be responsible for providing Tier 1 technical support, resolving hardware and software incidents, managing user onboarding, and ensuring uncompromised IT productivity.

You will leverage your deep specialist expertise in Windows/macOS administration, desktop troubleshooting, and IT service desk operations to deliver exceptional end-user support. This opportunity offers competitive compensation, executive technical visibility, and exceptional career growth prospects within a premier global IT staffing and management enterprise.

As a Deskside Support Engineer Level 1 supporting enterprise IT infrastructure in Zofingen, Switzerland, you will take full operational, tactical, and technical ownership of desktop support, incident triage, hardware maintenance, and software deployments. Your day-to-day responsibilities include troubleshooting desktop operating systems, setting up workstations and peripherals, resolving user access requests, and managing IT support tickets within strict service level agreements (SLAs).

You will utilize your mandatory bilingual proficiency in the local language (B2 or C1 level) alongside fluent English communication skills to interact effectively with diverse corporate stakeholders. Furthermore, you will manage application requirements via direct email to Ayesha Fatima at , ensuring strict compliance with the 12-month contract duration and language requirements.

• Provide prompt, professional, and effective Tier 1 technical support to enterprise end-users across desktop, laptop, and mobile environments.
• Troubleshoot, diagnose, and resolve operating system errors, application malfunctions, hardware failures, and network connectivity issues.
• Manage user account creation, password resets, access permissions, and directory services across corporate platforms.
• Configure, deploy, and maintain end-user computing hardware, peripherals, IP phones, and video conferencing equipment.
• Manage IT support tickets using service desk platforms (e.g., Service Now), ensuring strict adherence to response and resolution SLAs.
• Assist with software installations, patch updates, endpoint security compliance, and antivirus deployments.
• Maintain meticulous hardware/software asset inventories, equipment issuance records, and technical documentation.
• Collaborate cross-functionally with network administrators, system engineers, and global IT infrastructure squads.

• Bachelor's degree or technical diploma in Computer Science, Information Technology, Software Engineering, or a related technical discipline.
• Minimum of 2+ years of progressive professional experience in IT end-user support, desktop engineering, or help desk operations.
• Strong hands-on troubleshooting skills across Windows and macOS desktop operating systems and hardware diagnostics.
• Relevant professional IT support certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician, ITIL Foundation).
• Mandatory bilingual proficiency:
  Local language (B2 or C1 level) and fluent English (written and spoken).
• Mandatory legal work eligibility in Switzerland with local residency and availability for on-site operations in Zofingen.
• Strong analytical, problem-solving, customer service, and multi-tasking capabilities.
• High professional accountability, attention to detail, and dedication to maintaining high user satisfaction metrics.

• Prior professional working experience in multinational corporations or global IT service providers.
• Familiarity with cloud productivity suites (Microsoft 365 administration, Exchange Online, Azure Active Directory).
• Basic understanding of networking principles, TCP/IP, DHCP, DNS, and Wi-Fi troubleshooting.
• Experience supporting remote access technologies (VPN) and mobile device management (MDM) solutions.
• Familiarity with ITIL incident and change management frameworks.

• Salary/Rate:
  Market Competitive / Global IT Staffing Package
• Deadline:
  Open until filled (Urgent Zofingen 12-Month Contract Opening)
• Notice Period:
  Immediate to 14 Days
• Contract Duration:
  Contract / Full-Time - 12 Months (Zofingen, Switzerland)

When applying for this…