Customer Service Agent

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity.
Our over 99k employees operate a network of2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

• Act asthe point of contact for Global Business Services (GBS) Team and auditors for CertIQ issues
• Coordinateof audits and deadline control / scheduling in CertIQ
• Correct recording in CertIQ database / CRM
• Attend to ad-hoc & variousclientissues
• Liaise with clients before and after audits
• Record, review, and process invoices from auditors
• Support GBS Team with invoicing issues

• Technical and commercial clarification and preparation of quotes and orders for ISO 9001, 14001, and 45001, as well as social standards such as Fair-ON-Pay and SODK OST+
• Support Sales Managers and Global Key Account Managers in their activities
• Follow-up on quotes, including customer calls
• Management of customer data

• Act as vacation deputyfor other back-office colleagues

• Completed commercial education
• Minimum of 5 years’ experience in customer service

• Language(s):
  Fluency in German &English
• Ability to deal with modern PC applications
• A collaborative mindset with strong team spirit

• Modern office facilities
• Flexible working conditions
• On-site fitness center and canteen