Global Head, Customer Experience & Insights
Job in
6300, Zug, Kanton Zug, Switzerland
Listed on 2026-06-09
Listing for:
Johnson & Johnson MedTech
Full Time
position Listed on 2026-06-09
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Johnson & Johnson Med Tech in Zug, Switzerland is seeking a Senior Manager, Customer Experience & Insights. This role involves leading Voice-of-Customer initiatives, synthesizing insights into narratives, and driving adoptions globally. Ideal candidates have 8+ years of relevant experience in customer insights and strong executive communication skills.
The position requires a Bachelor's degree, with an advanced degree preferred. Familiarity with VOC platforms is a plus. The opportunity offers international travel of approximately 25%.
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