Operative Pricing & Contracting Specialist

Job Function:

Sales Enablement

Contract Administration and Management

Professional

Zug, Switzerland

“Reimagine the possibilities” at Johnson and Johnson Global Servicesemployeewith a focus on Customer Service. We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Customer Service team, you will have exclusive access to a network of professionals located in over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Customer Service , we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Customer Service team. The Global Services Customer Service organization provides best-in-class, cost-effective Customer Service interactions, and compliance—in a J&J way—to our Operating Companies around the world. Here, we value ideas for innovation and improvement and are committed to diversity and inclusion. We are proud to be an equal opportunity employer.

Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.

Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.

The Contracts Analyst position is responsible for providing superior customer service to internal stakeholders and external customers, in a professional, timelyand self-directed manner. The key activities include order creation, inquirymanagementand supporting customer and stakeholder relationships.

You will follow J&J Global Services tools, procedures, and guidelines in support of your day-to-day duties. Strong collaboration, adaptability and time-management skills are critical for this role.

This role has direct interaction with our customers - and
-stakeholders -. All interactions with our customers are to be handled in a professional, helpful, and timely fashion to ensure the highest level of customer satisfaction and ensuring attention to compliance requirements.

Daily activities include:

• Process and respond to incoming interactions, orderrequestsand inquiries from customers across multiple channels(e-mail, voice,chator any other channel used) in compliance to department Standard Operating Procedures (SOP), Work instructions (WI), and SOX requirements.

• Responsible for both routine and more complex inquiry/service management to achieve a “closed loop” resolution process for the customer, striving for first interaction resolution.

• Initiate and implement process improvements and projects.

• Adhere to quality control processes and quality guidelines.

• Think and communicate cross-functionally to investigate and resolve exceptions promptly and accurately including any…