Global Relationship Manager - Assistant Vice President - English

Global Relationship Manager Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform ther tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at  and on Linked In, You Tube, X, and Facebook.

Job Description
-Inviting applications for the role of Global Relationship Manager - Assistant Vice President - English This role ensures Genpact experiences with current clients through relationship building and understand its clients needs and goals. You will be managing relationships with existing and target new executives in existing clients. You can expect this position to be mapped to one or multiple accounts within a particular vertical that Genpact services.

Responsibilities:

- Responsible driving growth within a regional portfolio or account of $5 M through partnership with enterprise sales and mining of existing relationships;

- identify/close/deliver consulting opportunities as well as larger transformation opportunities including managed services.

- Build vision for account/portfolio and enable vision through strategic roadmaps including the creation and implementation of growth plans.

- Leads account planning and account strategy.

- Understands the levers that impact P&L and contract or change management to drive improved account performance.

- Understands how to set up operational processes and approaches that help optimize account management including an overall client engagement strategy.

- Understand the marketplace and the competitor offerings provide market intelligence for costing on proposals cross-sell all Genpact products and drive strategic sales initiatives for higher-growth penetration.

- Source new growth opportunities by looking for areas to add value to clients business aligning the team necessary to engage with the opportunity and pursuing with vigor.

- Develops meaningful internal/external relationships with C-suite leaders across the client organization.

- Builds reputation as a trusted advisor with CXO Business and Functional leaders by developing a nuanced understanding of clients strategic goals/pain points/market opportunities;

- and shares creative ideas and new value propositions regularly.

- Build run and be responsible for the governance around customer and Genpact communication to enable better visibility transparency and partnership within the relationship.

- Initiate New relationship outreach and execute the customer communication plan to expand sphere of influence in existing and new buying centers.

- Work upon keeping the client as Trusted Advisor in Client Satisfaction surveys and action any feedback received in the survey.

- Acts as a consultant to clients of business and provides insights/directions on how to use new technologies to drive a transformation agenda relevant to C level executives.

- Understands how to lead with Digital and Data-Tech-AI as the tip of the spear with clients (not just traditional IO/BPO).

- Facilitates the commercial details and negotiation of an opportunity such that both parties are satisfied with the value gained.

- Understands how to construct Genpacts Impact Commercial Models that align with…