Service Solution Architect Enterprise Business

Service Solution Architect Enterprise Business 80–100%

We transform buildings

With technology for smart and sustainable buildings and infrastructure, we transform the everyday for everyone. By combining the real and digital worlds, we empower our customers to reach their decarbonization goals, lower their operating costs and achieve world‑class experiences for people

Within Siemens Smart Infrastructure, you will be part of our Buildings Business Unit, which brings together the full portfolio of products, software and services for buildings and adjacent infrastructure

Join our team as a Service Solution Architect and be at the forefront of revolutionizing the world’s infrastructure. Play a key role in driving growth and transformation within Siemens Smart Infrastructure Building’s Business Unit

Location:

This position will be located in either Zug, Switzerland or within the EU & UK

Prerequisite is, in any case, your legal eligibility to work in the respective country and there will not be the need to relocate. An engaged and multinational team will be happy to introduce you in our environment

As a Service Solution Architect in the Enterprise Business, you will play a decisive role in shaping profitable, outcome‑based service agreements for our largest and most complex customers worldwide. This role sits at the intersection of sales, technology, and digital services and is critical during the bid and presales phase

You act as the bridge between Enterprise Sales, Global Enterprise Customers (GEC), countries/LCBs, and the Digital Service Center (DSC)—translating customer challenges into scalable, digitally enabled lifecycle service solutions that are technically sound, commercially compelling, and executable

This role is designed for a professional who combines consultative selling, deep building technology expertise, and hands on digital service know how to turn complexity into customer value and designing a winning Digital Service Solutions for Global Enterprise Customers

• Collaborate with Account Managers to understand customer pain points and business goals during bids
• Translate needs into structured, value‑driven service solution concepts
• Design comprehensive service agreements and lifecycle programs tailored to enterprise needs
• Leverage digital, remote, analytics, and outcome‑based service models

• Develop scalable, technically sound solutions based on installed systems, data, and compatibility
• Ensure alignment with cybersecurity, connectivity, and portfolio standards

• Promote digital, cloud, and analytics‑driven services including diagnostics and optimization
• Drive adoption of outcome‑based, performance‑focused service contracts
• Balance scope, value, and cost while leading pricing for digital service offerings
• Coordinate globally to ensure competitive, profitable, and differentiated proposals

• Align with countries and Digital Service Center to validate solutions and ensure smooth execution
• Oversee estimates, delivery handover, and ongoing service ownership and reporting

• Engage customers with pre‑sales thought leadership and strategic insights
• Build internal capabilities through trainings, workshops, demos, and webinars

• Bachelor’s or Master’s degree in Engineering, Business Economics (or comparable)
• 5+ years of relevant experience (or 10+ years across diverse roles) in service solution design, presales, digital services, consulting, or enterprise B2B environments
• Proven experience supporting enterprise bids and translating customer needs into commercial service solutions
• Strong knowledge of Building Automation, HVAC, Fire Safety, Energy Systems, and lifecycle service models
• Solid understanding of Digital Services, including remote services, cloud solutions, analytics, and data driven offerings
• Expertise in OT/IT integration, building data analytics, and Fault Detection & Diagnostics
• Strong technical and analytical capability to navigate complex systems and develop…