Team Lead Customer Relationship Management

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The Team Lead Customer Relationship Management (Senior Product Leader) is accountable for the entire product lifecycle, from initial ideation and strategic planning through to launch, scaling, and eventual retirement of a complex product. This role is pivotal in transforming scientific and business needs into tangible, high-value technology solutions. You will be responsible for defining the product vision, strategy, and roadmap, ensuring it aligns with the overarching goals of our organization and ultimately accelerates the delivery of life-changing diagnostics and medicines to patients.

This role demands a distinctive combination of scientific inquisitiveness, technical proficiency, and business insight to successfully navigate the landscape.

Your primary objective is to lead engineering and service teams building desirable, feasible, viable, and sustainable products that meet the evolving needs of our internal users while maintaining strict compliance with relevant industry standards.

You will shape and lead the global CRM capability for Diagnostics, including Diabetes Care and Near Patient Care models, establishing a trusted, consistent foundation for customer, account, and care‑setting information across the commercial organization. The CRM product enables how sales teams plan, execute, and scale customer engagement, providing the data structures and workflows that support sustainable portfolio growth.

By defining and implementing standard account hierarchies, customer roles, and sales processes, you will support critical sales use cases such as key account management, opportunity execution, and coordinated field and hybrid engagement across hospital, near‑patient, and direct to patient business models.

Your focus is to elevate the role of customer and commercial data in sales decision‑making, enabling consistent prioritization, more relevant engagement, and higher‑quality execution across the commercial organization. Through trusted data, clear standards, and scalable capabilities, you will help establish a disciplined, insight‑driven sales model that supports sustainable growth while ensuring compliant and frictionless execution across regions and portfolios.

This position serves as a key strategic liaison and a primary communication channel between the dedicated business function and the RDT organization. It is critical in ensuring alignment of technology solutions with business needs, and responsible for co‑creating and managing the technology strategy and portfolio to drive business outcomes

• Strategy & Vision
  Accountable for setting the direction for a complex product and ensuring that it achieves business outcomes and financial objectives. Monitor business, market, and technology trends to inform product strategy and proactively propose new solutions. Proactively integrate relevant AI capabilities into the product roadmap. Define, track, and communicate relevant KPIs for the product to measure its performance and contribution to business goals and strategy.

• Customer‑Centricity
  Establish a clear and aspirational vision for the end‑to‑end user experience across all touchpoints and product lines. Proactively identify emerging trends and market shifts to inform the long‑term product roadmaps and maintain a competitive advantage. Define and track KPIs and use this data to inform product iterations.

• Product Lifecycle & Portfolio Mgmt.
  Own the end‑to‑end product lifecycle for a complex product or products in a portfolio, and influence the long‑term product strategies and roadmaps of related products. Identify new opportunities for…