Manager, EMEA Site Delivery Lead

Responsibilities

• Provide overall leadership and accountability for technology service delivery at assigned sites, ensuring alignment with global IT standards and local business needs.
• Manage day‑to‑day IT operations, including end‑user services, infrastructure, application support, and site‑specific technology needs.
• Serve as the primary technology point of contact for site and regional business leaders, building strong partnerships and ensuring high customer satisfaction.
• Lead incident, problem, and change management activities to minimize business disruption and ensure timely resolution of issues.
• Oversee local and regional vendors and service providers, managing performance, contracts, and service‑level agreements.
• Drive execution of global and regional IT initiatives, including deployments, upgrades, and lifecycle management activities.
• Ensure compliance with cybersecurity, data privacy, quality, and regulatory requirements applicable to medical device environments.
• Lead, coach, and develop site or regional technology team members, fostering a culture of accountability, collaboration, and continuous improvement.

• Bachelor’s degree required in Information Technology, Computer Science, Engineering, or a related field.
• 6
  -8 years of progressive experience in IT service delivery, site IT operations, or technology services roles within a regulated or enterprise environment.
• Technical skills including knowledge of end‑user computing, network and infrastructure services, ITSM processes (incident, problem, change), and vendor‑supported technology environments.
• Proven experience leading teams, influencing without authority, and partnering with senior stakeholders across functions and geographies.
• Experience managing third‑party vendors and service providers, including performance management and issue escalation.
• Strong problem‑solving, communication, and customer‑service orientation in fast‑paced site environments.
• English required;
  Spanish and/or Portuguese preferred.
• Up to 25% regional and international travel.
• Certifications:
  
  ITIL, PMP, or similar certifications preferred.

Demonstrates expertise in IT service delivery and operations management, ensuring compliance with cybersecurity and regulatory requirements while fostering strong partnerships with stakeholders. Proven ability to lead teams, manage vendor relationships, and drive execution of IT initiatives in a fast‑paced environment.

• Network Services
• Infrastructure Services
• Incident Management
• Problem Management
• Change Management
• Application Support
• Technology Operations
• Data Privacy Compliance
• Cybersecurity Compliance
• Lifecycle Management

• Problem‑Solving
• Communication
• Customer Service Orientation
• Collaboration
• Influencing Without Authority

• ITIL
• PMP

• Medical Device Environment
• Regulated Environment
• Service‑Level Agreements
• Performance Management
• Continuous Improvement