R&D Operations Technician

Are you the kind of hands-on problem solver who takes pride in keeping critical R&D operations running smoothly behind the scenes?

Proclinical is seeking an R&D Operations Technician to support the R&D teams by preparing and managing mission-critical devices, equipment, and materials.

This position will be responsible for maintaining reliable service and asset records; coordinating equipment readiness; and providing a safe, organized, and trusted support experience. This developing role independently owns standard work with moderate supervision and is accountable for complete records, timely communication, routine problem resolution, and follow-through.

• High school diploma or equivalent with at least four years of relevant experience, or an associate degree or technical education with at least two years of relevant experience.
• Experience supporting R&D, engineering, technical support, asset management, inventory, laboratory, or service operations.
• Relevant safety, quality, technical-support, Lean, Six Sigma, or continuous-improvement training.
• Work may occur in offices, laboratories, stockrooms, staging areas, and equipment-storage locations.
• Ability to lift and safely handle at least 30 pounds, with reasonable accommodation where applicable.
• Onsite presence and travel may be required based on site and business needs.

• Fulfill equipment, device, material, transfer, return, and related support requests through approved request channels.
• Prepare, inspect, configure, stage, deploy, recover, transfer, and return supported devices and equipment within approved procedures.
• Maintain accurate asset, inventory, assignment, location, ownership, condition, and lifecycle records in approved business systems.
• Receive shipments, verify contents, apply required labels or asset tags, store materials in designated locations, and document custody and disposition.
• Maintain organized stockrooms, staging areas, controlled distribution points, and shared equipment locations using 5S principles.
• Support routine inventories, reconciliations, asset audits, discrepancy investigation, and corrective record updates.
• Perform approved basic troubleshooting, configuration checks, reset validation, firmware or application-access support, and escalation to the correct partner team.
• Coordinate repair, replacement, calibration, preventive maintenance, or specialized support with authorized teams or service providers.
• Keep request records current with status, decisions, blockers, requester actions, next steps, and completion details.
• Create and maintain clear how-to guides, process instructions, troubleshooting information, and knowledge resources.
• Consult with supported teams and recommend approved alternatives when requested devices or equipment are unavailable.
• Own standard work from intake through completion.
• Resolve common issues using established procedures and the correct escalation path.
• Create or update basic documentation for recurring work.

• $30 to $38 per hour.