Senior Manager of Deliver Operations Planning; EMEA

The Sr. Manager Deliver Operations Planning is accountable for leading and governing Deliver operations planning execution across a multi‑region network of distribution centers and transportation partners. This position can be located in Switzerland, Belgium or Ireland. The role ensures consistent application of established Deliver planning standards, effective integration into Integrated Business Planning (IBP), and strong operational performance across service, cost, cash and resilience outcomes.

The Director enables enterprise decision‑making through planning insight, scenario execution and cross‑functional alignment.

• Lead global execution of Deliver Operations Planning activities within established planning frameworks and standards.
• Ensure regional planning teams operate consistently and effectively within agreed planning guardrails.
• Monitor planning performance and drive corrective actions where gaps exist.
• Supply and capacity planning: lead Deliver supply and capacity planning across owned and 3PL distribution centers and transportation partners. Ensure accurate and timely visibility of capacity constraints, risks and trade‑offs across the Deliver network. Support regional Deliver teams in executing capacity and labor plans aligned to business priorities.
• Integrated Business Planning (IBP) enablement: own Deliver Operations Planning inputs, analysis and recommendations into IBP processes, including Supply Review and Management Business Review. Execute Deliver planning scenarios and trade‑off analyses to support enterprise decision‑making. Represent Deliver planning outcomes in IBP forums and leadership discussions.
• Scenario planning & decision frameworks: execute approved scenario planning related to allocation, mode mix, network risks and launches. Provide clear insights on operational and financial implications of Deliver planning scenarios. Support leadership decisions through fact‑based planning analysis and recommendations.
• Planning governance, standards & playbooks: ensure compliance with global Deliver planning standards, controls and governance expectations. Monitor planning effectiveness through KPIs, indicators and maturity assessments. Escalate risks, gaps and exceptions in line with governance and decision forums.
• Risk & resilience planning: proactively identify Deliver operational risks and vulnerabilities through planning execution. Support mitigation actions and contingency planning. Enable resilient planning outcomes through disciplined execution and monitoring.
• Leadership & collaboration: lead, coach and develop Deliver Operations Planning teams and key planning contributors. Partner closely with Regional Deliver Operations, E2E Planning, Manufacturing, Procurement, Logistics and Finance. Influence stakeholders through clear communication of planning insights, risks and trade‑offs.

• Own execution of Deliver Operations Planning activities, deliver supply and capacity planning outcomes, Deliver planning inputs and recommendations into IBP.
• Does not own design of enterprise planning processes or policies, day‑to‑day operational execution in distribution or transportation, or enterprise IBP governance.

• Bachelor’s degree required; advanced degree preferred.
• Extensive experience in supply chain planning, operations planning or deliver/network planning within a global environment.
• Demonstrated leadership in Planning and IBP integration.
• Proven ability to lead teams and influence cross‑functional stakeholders in a matrix organization.
• Minimum of 8-10 years overall business experience, preferably focused on Planning/Deliver/Strategy and management of large programs.
• Proven success in a complex, highly matrixed, global organization with evolving priorities and tight timelines.
• Validated ownership of IBP process and linkage to P&L/working capital.
• Strong understanding of core Order Fulfillment processes (Customer Service, Warehousing and Transportation).
• Strong analytical, scenario planning and decision‑framework development skills.
• Outstanding verbal and written communication skills.
• Strong planning and systems understanding with a track…