Receptionist, Administrative​/Clerical

Job Description

The receptionist is the first point of contact and ensures a seamless, premium client experience in line with five‑star hospitality standards. They provide professional, client‑focused reception and switchboard services, while efficiently handling a variety of administrative tasks.

• Follow the Hospitality service protocol (SOP).
• Serves visitors by greeting, welcoming and directing them appropriately. Taking care of guests anticipating their hospitality needs and making the experience impeccable according to our corporate standard quality.
• Physically welcome clients and visitors (Escort and seat clients in lounges, offer a drink, and serve).
• Set up and restore lounges/conference rooms + service.
• Maintains security and controlling access. Issuing visitor badges. Noticing and reporting suspicious activity.
• Organise and book meeting rooms.
• Support internal event and management meeting (e.g. organise, manage, and order breakfasts/lunches for meetings upon request.
• Handle sensitive information in a confidential manner comply with all internal regulations.

• Organise and book meeting rooms.
• Register external visitors and issue badges.
• Keep statistics (number of clients/visitors).
• Ensure that the facilities are kept clean and remedy any issues together with service providers. Coordinate with facility management or maintenance for repairs (chairs, lighting, doors, elevator, noise, ventilation, etc.).
• Prepare  Welcome Packs,  and organize induction day

• Successfully completed commercial education;
• Proven experience in hospitality/hôtellerie;
• Service-oriented, flexible, reliable, and a strong team player
• Proven experience in intervention management;
• Around 5-7 years of working experience as Receptionist and/or Administrative Assistant;
• Fluent in German and English is a must. French/Italian would be strongly valued;
• Excellent time management skill, ability to multitask and prioritize request from various sources;
• Accurate and detail oriented;
• Very good knowledge of Microsoft Office package and proficient in the use of IT tools
• Communicative, trustworthy presence, politeness;
• Able to work in a challenging, pressure and dynamic environment.