Sales Ops Business Partner Expert

You have extensive experience leading sales operations business services across complex, high-volume service environments. Deep expertise in workflow management, process improvement, data management, service quality governance, and stakeholder management is required. Experience leading teams, defining service standards, and fostering scalable process and knowledge management improvements across a broad service portfolio is expected. You balance operational rigour with a solid customer orientation and the strategic thinking needed to improve service delivery at scale.

You’ll lead sales operations business services delivery across a broad portfolio, governing workflow management, service request resolution, and data quality ablishing service quality standards, leading major process improvement and simplification programmes, and overseeing knowledge management frameworks are core responsibilities. You’ll manage senior stakeholder relationships, lead and develop operations services teams, address complex escalations, and influence how service delivery capabilities are built and sustained across the sales organisation.

Shaping the tools, processes, and standards that define operations services excellence is part of the role.

You’ll act as a senior operations leader within the Sales Operations Business Services function, providing expertise and direction across complex, multi-team service environments. The team relies on your ability to govern quality, tackle escalations, and drive continuous improvement  you're motivated by building high-performing operations service teams that deliver measurable impact for SAP’s sales and revenue-generating areas, this is the right level.

Skills used in this role:
Customer Service, Analytical Thinking, Complex Problem Solving, Data Management, Process Improvement, Stakeholder Management, Knowledge Management, Effective Communication, Workflow Management, Adaptability, Process Mining & Optimization, AI Value Selling, AI Data Analytics, Data-Driven Stakeholder Engagement, Context Engineering, AI Output Quality Assurance, Agentic AI Day-to-Day Practice, AI-Assisted Automation and Prototyping, AI Adoption Capability

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

All your information will be kept confidential according to EEO guidelines.

With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better world.

Only permanent roles are eligible for the SAP Employee Referral Program,…