Specialist Client Services and Front

Are you passionate about delivering exceptional support and ensuring smooth operations in the financial world? We are looking for a highly motivated Specialist 1st Level Front Support to join our Service Hub team. This role is a key part of our organization, providing first-level support to Relationship Managers, Assistants, and the Front Office, ensuring they can deliver outstanding service to our clients.

Our team takes ownership, embraces challenges, and constantly seeks new ways to learn, develop, and improve. We are looking for a new team member who views every interaction as an opportunity to provide efficient, high-quality support and contribute to an excellent client experience. If you thrive in a dynamic environment and are eager to make a difference, we’d love to hear from you!

As part of the Front Support team, you will play a crucial role as the first and most important point of contact for our Wealth Management Front Office employees. Your primary responsibility will be to provide assistance with general and operational issues, including system-related challenges, process inquiries, access rights, and more.

As a Specialist in 1st Level Front Support, your responsibilities will include:

• Troubleshooting and resolving first-level support issues promptly and effectively.
• Assisting with tools and technical issues to ensure smooth daily operations.
• Resolving access issues, base data challenges, and workflow-related queries.
• Supporting front-office processes and addressing general banking matters.
• Acting as a key point of contact to ensure operational excellence and enhance the client experience.

We are looking for a candidate who brings:

• Relevant experience in IT or a similar support role, ideally within wealth management or financial services.
• Solid knowledge of Wealth Management front-office processes, technical tools, and banking operations.
• Genuine passion for delivering personalized and direct phone support, maintaining a friendly, professional, and calm demeanor in high-pressure situations, while providing efficient and effective assistance to Wealth Management stakeholders.
• A hands‑on approach, openness to tackling new topics, a strong helper mentality, curiosity, and a drive to understand and resolve problems sustainably.
• A client‑focused mindset, proactive attitude, and attention to detail in identifying and resolving issues.
• Willingness to work onsite full‑time to ensure close collaboration with the team and direct support for the Front Office.
• Strong communication and interpersonal skills, with oral and written proficiency in German (C2) and English (C1).

At Vontobel, we are an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

We value the many voices within our teams and are committed to creating an environment where everyone who wants to be part of our performance culture can be themselves. It is based on mutual respect and zero tolerance for any form of discrimination.