Customer Success Agent

As Customer Support Specialist / CSS Agent, you are the first point of contact for Nexxiot's clients and the internal voice of the customer. You combine deep product knowledge with a client‑first mindset to ensure our solutions are adopted effectively and deliver lasting value.

• Contribute actively by enabling clients to use our solution and make sure it is harnessed to full advantage.
• Manage internal and external stakeholders; drive progress, ensure timelines and service levels are met across product layers and throughout the client lifecycle.
• Continuously learn and analyze client needs, funnel client feedback, use cases and opportunities, and work closely with product and commercial owners to recommend and improve the most efficient way to ensure an end‑to‑end great customer experience.
• Provide first‑class client support, placing heavy importance on reliability, client engagement and success, and act as a subject‑matter expert with extensive credibility.
• Guide clients through onboarding and ensure solutions are used to their full potential.
• Collect and funnel client feedback internally, translating it into actionable use cases and product insights.
• Coordinate across product and commercial teams to resolve issues and maintain service levels throughout the client lifecycle.

• Superior educational background, preferably in business administration, computer science or engineering for technical project managers.
• Minimum three years of working experience as a client‑facing project manager, ideally in logistics, information technology or other relevant areas.
• Natural self‑starter, keen to take responsibility, proactive, and pursuing targets with passion, ambition and persistence.
• Strong conceptual and analytical thinking yet client‑oriented and empathetic, able to understand client perspective in detail and derive tangible opportunities and business cases.
• Confident in managing stakeholders of all levels and possessing an intuitive sense of ownership.
• Solid experience with CRM software, MS Office products and project management tools (ideally Jira & Zoho).
• Fluent in English and German C1 level.