Customer Service Specialist; m​/f - Swiss German​/French

Poste et missions

• You will independently establish commercial offers, assemble simplified financing files up to the conclusion of contracts for which you will also ensure administrative management and follow-up.
• You will be in daily telephone contact with a demanding clientele, whom you will advise and inform professionally.
• You will be the point of contact (Entry Point) with various partners and suppliers and will be responsible for the coordination and internal administrative follow-up of our relationships.
• You will work in close collaboration with our financial advisors and coordinate communication with our various internal departments.
• In every situation, you will guarantee first-class service and contribute successfully to the continuous improvement of our service quality.

What will make you successful:

• You have a commercial education (CFC) or higher (Matura, Business School) with a minimum of 5 years of experience in a similar role (Front/Back-Office, Customer Service).
• You are perfectly comfortable in Swiss German (written and spoken). French and/or English are assets.
• You are dynamic and possess excellent interpersonal skills as well as a strong team spirit.
• You are sharp-witted and have good organizational skills.
• You enjoy numbers and are easily able to use standard Office IT tools.
• You are customer-oriented and always look for the best solution for our partners. You know how to identify additional sales needs and opportunities.

Hierarchical level:
You will report to the Customer Service Team Leader.

Sector:
Financial Services Banking / Insurance Industry

Activity Rate:
From 80 to 100% (40 hours/week)