Customer Success & Support Specialist

Ahead Health is a technology company and licensed medical practice in Zürich, building a preventive health platform that combines advanced AI technology with medical expertise for Europe. We are looking for a Customer Success & Support Specialist to be the first point of contact for our customers and to own the day‑to‑day experience across their whole journey with us, from booking to follow‑up.

• Position: Customer Success & Support Specialist
• Commitment: Full‑time (part‑time from 80% possible)
• Hours: Standard business hours, ongoing role
• Start date: As soon as possible

You own the customer experience for a product that genuinely changes people's lives. Every interaction matters.

Collaborate directly with founders and builders from academia, healthcare, Google AI, Med Tech, and consumer health, all driven by a shared passion for preventive health.

This is an early role on a growing team. As we expand across Switzerland and into Germany, the Netherlands, and Austria, there is plenty of room to take on more.

Work from our co‑working space in the heart of Zürich, alongside a diverse and inclusive team that takes care of each other.

Competitive compensation, equity options to share in our growth, and flexible working.

Did we pique your interest? We'd love to hear from you.

Healthcare today is reactive, fragmented, and increasingly expensive. Despite having more health data than ever, we lack effective systems to prevent disease and optimize wellbeing.

That is why we started Ahead Health. We are transforming how people understand and manage their health by shifting from reactive treatment to proactive prevention. We combine full‑body MRI scans, advanced blood testing covering 150+ biomarkers, and AI‑powered analysis to detect early signs of health risks.

By integrating Swiss medical expertise with cutting‑edge technology, we help people take control of their health journey. We are an approved telemedicine outpatient facility working with trusted Swiss clinicians and partner clinics to ensure quality, safety, and precision at the highest clinical standards.

We are backed by founders and executives from Hugging Face, Cradle, Google, Deep Mind, Oviva, Stanford Medicine, GE, Philips, and Coda, and we are building Europe's leading preventive health platform, starting in Switzerland.

As our Customer Success & Support Specialist, you are the voice of Ahead for our customers and the person who keeps their experience smooth from the first question to the final follow‑up. Your responsibilities include:

• Be the first point of contact for customers across email, chat, and phone, before, during, and after their check‑up
• Answer questions about our products, the check‑up process, results, and next steps clearly and with empathy
• Guide customers through their journey, from booking to receiving their report and telemedicine follow‑up

• Coordinate appointments across our partner clinics (MRI and blood draw), confirm bookings, and manage reschedules
• Keep customers informed at every step and resolve scheduling conflicts before they become problems

• Help customers with invoicing questions and insurance reimbursement (KVG/VVG), handling routine queries and routing complex cases to the right person
• Keep customer records and our CRM accurate and up to date

• Help customers navigate our app and report, troubleshoot basic issues, and elevate technical problems to the product and engineering teams
• Capture recurring questions and friction points and surface them to product and operations so we keep improving

• Work hand in hand with the medical team, partner clinics, and operations to resolve issues quickly
• Act as the customer's advocate internally, making sure their feedback shapes how we build and operate

• Real impact from day one: You own the customer experience for a product that genuinely changes people's lives. Every interaction…