Customer Service and Administration Specialist

Responsibilities

• Comprehensive support for our customers — from competent advice and handling inquiries to complete administrative processing in the system.
• Ensure timely recording and processing of orders, quotations and complaints in SAP.
• Support analysis of customer issues, identify optimization opportunities and actively contribute to the development of our processes and workflows.
• Close collaboration with Logistics, Sales and other interface departments to coordinate delivery dates and resolve complex cases.

• Completed commercial or business administration training, ideally supplemented by further training in process management.
• Several years of experience in customer service or a comparable role with high service and quality standards.
• Structured, analytical way of working and the ability to quickly understand complex relationships between processes and systems.
• Solid understanding of SAP, particularly modules such as SD / Order Management.
• Confident use of digital tools and very good knowledge of MS Office.
• Strong communication skills and enjoyment of working as an interface between different departments.
• Fluent German; knowledge of French or Italian is an advantage.