Customer Mobility Intern, French Speaker

Responsibilities

• Respond to customer inquiries via email and phone, ensuring timely and effective solutions.
• Assist customers with understanding our products and services, addressing their specific needs.
• Maintain accurate records in our CRM system, documenting customer interactions and issues.
• Support the Mobility team with various administrative tasks related to customer satisfaction.
• Learn and adapt quickly to our products and services, as well as the contracts that bind them.

• French mother tongue (Essential)
• Fluent in English (Required)
• Available for 80-100% workload.
• Strong communication skills and the ability to manage customer expectations.
• Good note-taking skills, and attention to detail when documenting interactions in the CRM system.
• Previous experience in direct customer contact (Good to have)
• Ability to work independently, show initiative, and remain proactive.
• A positive attitude, energy, and willingness to embrace the start-up atmosphere.
• Good to Have:
  Conversational knowledge of French or German (second language)
• Conversational knowledge of Italian
• Previous experience working with CRM systems.
• Knowledge of car ownership and enthusiasm for cars is a plus.

Demonstrates strong communication skills in both French and English, with a focus on customer satisfaction and effective problem-solving. Proficient in CRM systems and capable of maintaining accurate records while adapting quickly to product knowledge.