Customer Service Team Lead - 24/7 Ops & Quality
Job in
Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listed on 2026-07-30
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-30
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
Jobtailor in Zürich leads a customer service organization focused on delivering high-quality support across multiple channels. The role oversees teams of agents and shift supervisors, ensuring adherence to service levels, quality principles and efficient processes.
You will analyze performance metrics and drive continuous improvements in 24/7 operations. The position requires strong leadership, operational excellence, and hands-on teamwork with cross-functional partners.
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