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Senior AI CX Success Leader

Job in Zürich, 8058, Zurich, Kanton Zürich, Switzerland
Listing for: 8338 Switzerland - Genesys International B.V. Swiss Branch
Full Time position
Listed on 2026-08-13
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Management
Salary/Wage Range or Industry Benchmark: 110000 - 150000 CHF Yearly CHF 110000.00 150000.00 YEAR
Job Description & How to Apply Below
Location: Zürich

Genesys Zurich is seeking a Customer Success Manager to establish lifelong relationships with customers by advising and equipping them to achieve their CX vision. You will advocate for clients, orchestrate adoption of the right strategies, and ensure onboarding, retention, and revenue growth.

Working closely with Genesys teams, you will drive cross-functional collaboration across customer journeys. You will manage a portfolio, develop success plans, and lead executive reviews, using Salesforce

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Position Requirements
10+ Years work experience
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