Head of 24/7 Customer Service Center Operations
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-22
Listing for:
SIX
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
-
Management
Job Description & How to Apply Below
SIX in Zürich sucht einen Teamhead Customer Service Center, der die Leitung eines 7/24h-Teams übernimmt und Mitarbeitende personell, fachlich und organisatorisch führt, um einen zuverlässigen, kundenorientierten Service sicherzustellen.
Sie entwickeln Services und Prozesse weiter, arbeiten eng mit HR und internen Schnittstellen zusammen und verantworten Rekrutierung, Einarbeitung, Schichtplanung sowie Qualitäts- und Effizienzmaßnahmen zur Stabilisierung des Centers.
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