Head of Global Knowledge Management - Customer Service
Job in
Zürich, 8081, Zurich, Kanton Zürich, Switzerland
Listed on 2026-08-22
Listing for:
ON.com LLC
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Job Description & How to Apply Below
On is seeking a Lead for Customer Service Knowledge Management to architect and scale the company’s global information ecosystem. This role will govern knowledge lifecycle, establish canonical sources of truth, and align content across markets and channels.
You will partner with BPOs, design SOPs, and enable advisor and AI-assisted workflows to deliver a seamless customer experience. The ideal candidate has a strong CS knowledge management background, proficiency with AI-assisted tools, and a
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