Client Success Manager

• Work with the Client Success Leads to increase awareness and support the growth of Weezevent in Switzerland
• Take responsibility for selling and implementing Weezevent solutions for clients
• Train clients on online ticketing, access control, on-site sales, and cashless systems
• Respond to inquiries from event organizers
• Advise clients and foster customer retention
• Prepare solution deployments for events
• Accompany and support clients on-site
• Prepare reports and conduct post-event reviews
• Perform post-event analyses
• Support teams on-site during large-scale operations

• Initial experience in the events industry
• Fluent German/Swiss German and English, both written and spoken
• Very good French language skills
• Strong customer focus
• Commitment, resourcefulness, curiosity, and a sense of humor
• Willingness to take responsibility
• Willingness to learn and become part of a team

Demonstrates expertise in client relationship management and event solutions implementation, with strong language skills in German/Swiss German, English, and French. Capable of training clients on ticketing and access control systems while providing on-site support during events.

• Client Relationship Management
• Event Solutions Implementation
• Fluent German/Swiss German
• Fluent English
• Very Good French

• Online Ticketing
• Access Control
• On-Site Sales
• Cashless Systems
• Post-Event Analysis

• Customer Focus
• Resourcefulness
• Curiosity
• Sense of Humor
• Willingness to Learn

• Events Industry
• Customer Retention
• Solution Deployment
• Event Organizer Support
• Large-Scale Operations