Academics, Director

Role Overview

We are looking for an experienced Director of Academics to lead the quality, development, and operational effectiveness of a global online teaching organization.

This role sits across teacher Learning & Development, and Academic Quality, with responsibility for ensuring consistently high teaching standards while building scalable systems, processes, and development programs for a large, distributed teacher population.

• Own the global academic quality strategy for language teaching and define clear standards for teaching performance.
• Lead quality assurance, observation, calibration, and performance improvement processes.
• Use learner satisfaction, quality, and operational data to identify trends, risks, and development needs.
• Own the teacher learning journey, including induction, professional development, remediation, and progression.
• Design and improve scalable digital learning solutions, resources, and performance support.
• Lead the use of learning technologies, automation, reporting, and system integrations to improve efficiency and visibility.
• Improve teacher lifecycle processes and create a consistent, engaging global experience.
• Lead academic transformation and continuous improvement initiatives.
• Partner with Product, Operations, Technology and Recruitment, teams on cross-functional projects.
• Lead and develop the academic team, creating clear priorities, accountability, and a culture of continuous improvement.

• Master's degree, DELTA or higher in language teaching or related field.
• Experience supervising and observing language teachers and supporting continuous professional development.
• Strong experience in Learning & Development, academic operations, learning operations, education, or a related field.
• Experience leading complex programs or functions in an international or distributed organization.
• Strong understanding of learning design, quality assurance, performance management, and capability development.
• Experience using data to drive decisions and improve performance.
• Strong project, change, and stakeholder management skills.
• Experience with LMS platforms, digital learning tools such as authoring tools, automation, reporting, or learning technology is highly desirable.
• Strong people leadership, communication, and problem-solving skills.