Receptionist; M​/F​/NB GERMAN

Job Description

Join the lively team at Mama Shelter Zürich as our Receptionist.

• You are in charge of welcoming guests and ensuring their stay is smooth at any time of the day. You can chat with them in German (mandatory) and English, and you may speak other languages as well.
• With your warm and personalized hospitality, you prepare arrivals, handle check‑ins and check‑outs (for both individual guests and groups), manage last‑minute bookings, answer calls, and respond to guest requests.
• To keep the guest experience top‑notch, you share any important feedback, complaints, or remarks with your manager.
• You handle payments, keep track of your cash register, and make sure all accounts are in order.
• As a Mama ambassador, you love showcasing everything we have to offer—whether it’s our shop (sale and merchandising of products), our restaurant, or our events.
• With your best handwriting and a touch of creativity, you write useful tips and local recommendations on the mirrors of each floor and elevator.
• At the end of the day, you are the guardian of the perfect guest experience—and we wouldn’t have it any other way!

• Details matter to you—nothing gets past your sharp eye and anticipation skills.
• You’re attentive and friendly, overflowing with kindness.
• Versatile and even a bit of a salesperson—you know how to adapt to any situation.
• You handle every situation like a pro.
• Confidentiality is key: what happens at Mama, stays at Mama.
• You’re welcoming and engaging—every guest gets your full attention from the moment they step in.
• Team spirit? You’ve got it! Your colleagues know they can always count on you.
• Proof of priority‑management skills: handling simultaneous guest requests, phone calls, and other urgent situations.

• For you, shining isn’t just a horror movie—it’s above all a film about a hotel.
• OPERA CLOUD is your PMS of choice, and you master it like a pro.
• Your style is unique and quirky, but you’re not scaring the kids.
• You dream of finally using that third language that’s been sitting in your brain for too long.