Operations Assistant

Do you speak multiple languages, have a knack for logistics, and always keep track of everything? Join FELFEL’s dispatcher team as an Operations Assistant (hourly contract, 50-60%) in either Zurich Wiedikon or Lausanne Flon and help us elevate our operational excellence!

• Ensure high-quality service and a smooth operational experience by consistently monitoring our service standards to keep customer satisfaction as a top priority.
• Communicate effectively with our third‑party logistics partners and multilingual drivers across various channels, acting quickly while maintaining a clear overview.
• Act as a key point of contact for operational supply chain processes, driving efficient organization, oversight, and proactive issue resolution.
• Coordinate closely with our customer service and hardware teams to resolve any challenges quickly and efficiently.

• Practical experience in an operational, logistics, or coordination role is a strong advantage.
• Excellent communication and coordination skills to engage effectively with a wide variety of internal and external stakeholders as a dedicated team player.
• Exceptional eye for detail combined with a natural talent for multitasking and seamless organization.
• Solution‑oriented mindset and high motivation, maintaining focus and drive even when navigating complex challenges.
• Fluency in English is required. For the Zurich office, fluency in German is essential, while for the Lausanne office, fluency in French is necessary (speaking all three is a fantastic bonus!).
• Non‑smoker – we don’t want you to smell like cigarettes, neither at work nor at customer meetings. After all, FELFEL is about good food.
• Valid work permit or Swiss passport.

• Hourly rate of CHF 25.00 with regular working shifts.
• Enjoy fresh, high‑quality meals just steps away from your workspace, every day.
• Fuel your day with barista‑style coffee and premium tea, thanks to our Gavetti machine.
• Work in a collaborative environment that values initiative and gives you the space to contribute your ideas.

Does this sound like the job for you? We can’t wait to learn more about you! APPLY NOW with your complete documents in either English or French.

FELFEL is all about good food and coffee in the workplace: we help Swiss employers become masters of hospitality.

With our smart fridge ‘FELFEL’ and delicious barista coffee ‘Gavetti’, we enable companies to provide their employees with first‑class, ultra‑fresh food and drinks throughout the day. Whether hearty and traditional, modern and vegan or high in protein – our weekly changing menu ensures that all employees always have something to be excited about ;).

FELFEL is a family business that was founded in 2013. Today, we take care of around 1,000 locations in Switzerland, and have 150 employees across our offices in Lausanne, Zurich and New York.